Daily scores collected are summed up to monthly scores and showing up incorrectly

[Commando]

Indicator Source : Daily

Job : Daily.

Widget timeline : By monthly sum +

Widget visualization : Line

I ran the historical job for Closed Tickets.

Result :  It seems like the scores collected daily are being summed up and showing a very high number which is incorrect.

Result Example : Jan 28k,  Feb : 30K,  ..

if I change the timeline to daily instead of monthly sum then this is the result

Example : 1 April 2500.   2nd April : 2500.. same score is displayed +

Will changing the job to monthly fix the issue?

Second challenge :

Note : Same indicator job  is used to show Daily scores of another report.

If I change this to Monthly then that will have an impact.

[DJL2]

Hi Commando,

Just to confirm, your Indicator Source should be declaring the following Condition:

• Closed on Today

Creating an Indictor against this source will create a daily count of Incidents closed.  For reference, your collection job should be set to daily.

When it comes to widgets, you can then apply a timeseries to aggregate that daily count into whatever is required: weekly, monthly etc.

Thanks,

DJL

[Commando]

When the time series is set to  by monthly sum or sum+ they scores get summed up.

[DJL2]

Hi Commando,

That is correct, when you apply a SUM or SUM+ it'll sum the values.

However, you would never want to apply a sum to a daily count of open incidents - you should only ever show the latest value.  It is the intraday movement of that value which illustrates the rate of change.

Thanks,

DJL

[AndersBGS]

Hi Commando,

Just to be sure, what is it exactly you would like to show in the widget? 

Incidents, RITMs etc.?

Daily or monthly sum?

Closed, Created or Open tickets? 

/Anders