Daily scores collected are summed up to monthly scores and showing up incorrectly
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04-08-2022 03:00 AM
Indicator Source : Daily
Job : Daily.
Widget timeline : By monthly sum +
Widget visualization : Line
I ran the historical job for Closed Tickets.
Result : It seems like the scores collected daily are being summed up and showing a very high number which is incorrect.
Result Example : Jan 28k, Feb : 30K, ..
if I change the timeline to daily instead of monthly sum then this is the result
Example : 1 April 2500. 2nd April : 2500.. same score is displayed +
Will changing the job to monthly fix the issue?
Second challenge :
Note : Same indicator job is used to show Daily scores of another report.
If I change this to Monthly then that will have an impact.
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Performance Analytics
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04-08-2022 01:14 PM
Requirement :
Show a monthly trend of Closed and Open Risks .
Now, I have the job running Daily.
Open Risk : Indicator and Indicator Source frequency is Monthly.
It shows monthly trend.
Closed Risk : Indicator and Indicator Source frequency is Daily.
Widget timeseries : Monthly sum (for Closed Risk). This one is showing sum of scores. (ex: 360 in march and 24 in April.
When I remove the monthly sum from Closed Risk ,then it shows (weekly scores 7th march, 15th march.. )
Historical and Daily Job running on both.
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04-08-2022 01:15 PM
Both reports are on same widget