Daily scores collected are summed up to monthly scores and showing up incorrectly

Commando
Tera Expert

Indicator Source : Daily

Job : Daily.

Widget timeline : By monthly sum +

Widget visualization : Line

I ran the historical job for Closed Tickets.

Result :  It seems like the scores collected daily are being summed up and showing a very high number which is incorrect.

Result Example : Jan 28k,  Feb : 30K,  ..

if I change the timeline to daily instead of monthly sum then this is the result

Example : 1 April 2500.   2nd April : 2500.. same score is displayed +

Will changing the job to monthly fix the issue?

Second challenge :

Note : Same indicator job  is used to show Daily scores of another report.

If I change this to Monthly then that will have an impact.

 

 

 

6 REPLIES 6

Requirement :

Show a monthly trend of Closed and Open Risks .

Now, I have the job running Daily.

Open Risk :    Indicator and Indicator Source frequency is Monthly.

It shows monthly trend.

Closed Risk :  Indicator and Indicator Source frequency is Daily.

Widget timeseries : Monthly sum (for Closed Risk). This one is showing sum of scores. (ex: 360 in march and 24  in April.

When I remove the monthly sum from Closed Risk ,then it shows  (weekly scores  7th march, 15th march.. ) 

Historical and Daily  Job running on both.

 

 

 

 

Both reports are on same widget