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Dashboard access denied message-

froehre31
Giga Guru

This is such a negative user experience, has anyone figured out how to bypass or update this message? I have submitted this in the idea portal more than once, but it keeps getting "unlikely to implement"

 



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https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=4eb3df83dba838d014d6fb243996...

3 REPLIES 3

bammar
Kilo Sage

This is definitely and intriguing question. If indeed there is no way to modify this...

How would a person encounter this Dash they dont have access to? Does another employee who has access send them a link cut and paste?.

I say this because - Perhaps we can edit the email that gets sent when you invite a user to be a viewer or editor of a dash to add text that says - If you encounter a Homepage which you want to request access to or get a link you cant open please go here and do this. Along with- This page is viewable only be people who are invited by the editors of the page. 

Also other hints in the system like a Catalog item or KB article regarding Dashboard access - may help.

These are all supplemental - and I agree I dislike the new thing that is happening where they say we analyzed this but wont fix it- especially when this can be a property OR a quick update of one line of code on this untouchable widget. 

bammar
Kilo Sage

I think I found the answer

https://community.servicenow.com/community?id=community_question&sys_id=e459ecd61b2d28500b8a9979b04bcbca

Bashid Bepar1
Tera Expert

Is it possible to hide the above message? Basically the user who has access he can see that or else no but we do not want to see the above message? How can we achieve this.