Hello, I've created a few Service Requests with Multi-row Variable sets, but not able to pull the data selected in the requests into a Report. Does anyone have a solution for this? As depicted below, a user enters the info being pulled from a Custom...
I am working on SLAs based on State in the incident table. Please help me out with this. Note: Am completely new to SLAs
Hello Fellow Members, We have a dashboard that shows details like this: Many people have the ability to see this dashboard; the dashboard contains report based widgets only. When they try to export the dashboard to PDF format using the Export to PDF...
Hi, How to create a report on the average time to resolve a ticket by 24*7 timeframe for an incident in the Time series.please help me with this. thanks
I have to create report for reassigned tickets from one group to another group. as of now i get reports of only resolved tickets which is in that assignment group but i want to add those tickets which is reassigned from (my assignment group) assignme...
Hi Everybody, Context: no Performance Analytics, no admin rights (just report admin), no coding. I already know: [sys_group_has_role] [sys_user_has_role][sys_user_grmember] I'd like to make a report to find which groups have members with the role B (...
I have a great dashboard, but I want to split it out into tabs. Is there a way I can drag and drop an existing widget in to the new tab from the existing (i've got 4 tabs tor e-organise so this would like a quick solution). I own and administer the...
Hey everyone, I am working on a dashboard with reports and PA widgets that needs to be shared with all ServiceNow users on our platform. What is the best way to accomplish this? I was thinking of sharing each report, PA widget, and the dashboard itse...
All of our ITIL users are able to create reports and dashboards. Over time, as expected, we've accumulated quite a lot of reports. We've been asked to put a governance process in place to deactivate reports and dashboards that are no longer needed....
Hi, I am wanting to work with the Project/Task baseline dates 1. Want to report on/show where a project planned finish date i<> Baseline finish 2. Want to be able to show variance between the project baseline dates and the planned dates. I want to b...
Hi Team, We have to prepare a table API query joining two tables incident and journal_entry_field to fetch some incidents having entry in journal_entry_field by some specific user on particular date range. I can able to get the same by database view ...
Greetings, Earlier today I was introduced to Interactive Filters for the dashboards. For me, it has a lot of potential. However, I do have one question. How do I set my own date ranges for the interactive date filter? It has a lot of pre-defined ...
Hi All, Does anyone know if it is possible to add a "Favorites" section to the Dashboard Overview page? You know where it shows - Recent, Owned by Me, Shared with Me, and All? I know you can add a dashboard as a favorite to the application navigator...
Our management likes dashboards and the various reports that can be placed under various tabs. The desire: to have "an overview tab for management" that would highlight things like: Overall Issues count (Scores)Overall Risks count (Scores)Poss...
Hi! When using a report in the OOTB widget 'Report' (for example a pie chart, bar chart etc) when you click on the report it takes you to Backend List for the table. Is it possible to configure the widget so when clicking the last drilldown, instead ...