Resolved! How do I add a list of links to external websites within a ServiceNow Dashboard? See screen shot
How do I add a list of links to external websites within a ServiceNow Dashboard? See screen shot
Forum Posts
Percentage of incidents with breached SLA over time using only the reporting tool
Hi everyone, Is there a possibility to generate a trend graph that shows the percentage of incidents with breached SLA over time using only the reporting tool, i.e. no PA? So, let's say I want to know what percentage of my active incidents had a brea...
Resolved! Is there a way to copy a report in service-now
Hello, Is there a way to copy a report, I have this report that has an extensive criteria and its a bit of work to enter it in. If I can copy the report to another and just delete the items that I don't need it will help reduce the work. Any i...
Display data label when stacked by is selected in Servicenow
Hi All,I want to display data label for bar chart when I select stacked by option. Is there a way to tweak the default sys properties to enable it or any other means to get the desired result.In the stacked by option if I select 'None' I get to see t...
changing background color of a report
Hi, is there any way to change the color of the background of a report ? best regards.
Resolved! Want to re-run historical data collection job for Incidents? How do I clear out the old data?
Want to control date range for historical data collection job for Incidents. How can I delete the old content? [Per Wednesday's bi-weekly mtg . . . I thought Isaak indicated this could be done; deleting several indicator at once. Just don't do a ...
Resolved! Reporting on SLA Met is True more easily
Hi All, I am being asked to simplify our reporting for Incident SLAs. As I'm sure many of you know, the key field is "Made SLA" and our focus is on the % time that field is set to TRUE (e.g. the SLA was met/passed) I have set up a pie chart and a hal...
Resolved! Need cumulative trend reports
hi all, PA newbie here. we need a trend on the vulnerable items data created but not using the opened date. instead, we want a cumulative trend which is a sum of the total data and not just the ones created on specific data. like example: if 100 VI...
Resolved! How can i assign colours to values in a bar chart
Is there a way to choose what colour each segment is (Segment meaning the sections when you 'stack' a bar chart). Then i want these to be the same colour in multiple reports (So if in another report, a particular value has no results, then that value...
Resolved! Getting "User Not Authenticated" message when trying to fetch incidents from postman
I have used the below URL to fetch the incidents from an incident table using basic authentication (used ServiceNow username and password), when hit the send from postman, unfortunately getting 401 unauthorized responseGET URL: https://devxxxxxx.serv...
SnowMirror vs ODBC driver
My company is experiencing performance issues with the ServiceNow ODBC driver. As I understand it, this driver is not a real driver -- it is merely a wrapper around the out-of-the-box (OOTB) ServiceNow SOAP API, which is the cause of its poor throug...
Resolved! Please help - Create Interactive Filters on Dashboard for Assignment Group Manager, and Assignment Group Class
Thanks for taking time to review this question! Background: I have a dashboard full of score widgets and would like to create an Interactive Filter to filter the widgets by Assignment group.User Group Class. I would also like to create a separate In...
Resolved! How to transpose row data for reporting
Hi, I receive from an external provider a table with the following format:UserDateDuration 1Duration 2Duration 3Duration 4Duration 5Duration 6Erik01-01-20171 minute 10 seconds1 minute 10 seconds1 minute 10 seconds1 minute 10 seconds1 minute 10 second...
Resolved! Virtual Agent feedback and conversation history
Hi, Where can I find the feedback from user submitted through VA - Provide Virtual Agent Feedback topic? Is it possible to have the conversations history - what was the user typing? Thank you! Ivan
Resolved! Limitations of default Free PA plugin (com.snc.pa) v/s features of Premium Paid PA plugin
Hi experts, Can anyone help me understand the differences between PA default or Out of the box given plugin "Performance Analytics (com.snc.pa)" and Performance Analytics - Premium (com.snc.pa.premium) plugin. I want to understand the limitations of ...
