We have a dashboard called 'Demand Review Board'. We have a user that is listed as the dashboard owner. She has the pa_admin role, but when she clicks the 'Edit' button, no pencil to edit the dashboard appears. When I click edit, the pencil does a...
HI All, We have created some PA dashboards and reports. For some users , it is taking more than 2 to 5 minutes to load entire reports and PA KPIs in one dashboard. So can you please assist me to check the performance(or load, what is the exact issu...
We're about to upgrade our instances to Kingston (from Istanbul) and noticed in our test instance the Benchmark module. As great as Benchmarks might be overall, we have specific privacy laws that currently prevent us from opting in/enrolling into the...
Hi Is there a way do disable the "switch to Clasic UI" option/link in Kingston for Reports builder? We have an issue with the classic UI that it duplicates reports in client domains I have seen a way to enforce the Classic UI, but I would need to...
I have noticed that a character limit applies to report names. How can I determine this limit from my instance's configuration? I noticed that, at the time of giving a report a name, no warning or message is thrown indicating that I have gone over...
Dear Community I have been tasks to report on major incidents that have been down - graded. How can I do this? which field can I use to show these? thank you in advance Mava
Hello, I am experiencing issues when attempting to do IF/THEN scripting in formula indicators. Here is my current formula:[[% of Alerts Handled Within TTR]] >= 0 ? 1 : 0 I am able to return the 1s. however I am still getting NULL values instead of 0 ...
Hi All,I was wondering if there were suggestions on how we could capture the following:The percentage of the resolve SLA that is used per assignment group.We need some form of report to identify the percentage of SLA that each assignment group of an ...
Hi all, How can we add dynamic title for reports . I want the current month name and year in the report title. next month it should automatically change. any solution ?
Hi Everyone,I have created 3 Report Ranges that each have a color for their respective ranges. When I edit/view the report I see the colors and all is well. When I try adding the report to a Dashboard the colors get ignored and go to the standard blu...
Hi! I would like to create a Score Widget in a Dashboard that shows the number of Unmatched records from the Breakdown Source.How should I configyre that Widget? Regards Anders Bogsjö
I have created a report, but on home page its showing the n number of records , but i want it show only the first 5 records.i have restrict the record form the list layout, but it was applicable to all of the table.is there any method so we can restr...
After upgrading from Helsinki to Istanbul, serveral reports are showing "Report visible only to a specific user or group" across all dashboards. One example is the "All Incidents by Category/State by Department" report. I've double checked the "S...
I want create a report to show "skiped upgrade history", but the table "Upgrade Details"( sys_upgrade_history_log) is not a choice in report. And I find the table which can select in report is different form which in sys_db_object. report choice: ta...
Hi all, I'm trying to get the metric for assignment group x, "How Many Incidents has group X been assigned to at some point in the past month?". - This uses the out of the box "Assignment Group" metric, and if I look at the given incident, I can eve...
