I need help regarding odd results when drilling into the data on charts with an interactive filter applied. The breadcrumbs look odd, the filters have parens in them, and when I click Run I get no data returned. Here's an example. I have one interac...
Hey everyone,I just discussed with a colleague what the differences are between reports and metrics. Now iam totally confused.Can someone describe me the differences and maybe with a use case so it gets totally clear and I can explain it to him?
Hi I am unable to delete an automated indicator that I created a few years ago. Not something I have ever tried, but we need a clear-out and thought this would be straight forward! The indicator is no longer used in or attached to any formula, widge...
Hi, Are you able to create a Pivot Table report by Report range for eg. the Updated field? Currently, if I add the Updated field as a column, it will show the complete date/time value. I am aware the report ranges for a date field does work fine if y...
I look for the solution to display the color in a bold number , placed in the widget of score. If the value is descending, it takes a color : RED to display in the screen , if the value progress and become is increasing, it takes then a color : gree...
Hi All, we need something (Except metrics definition) which can calculate incident response time and resolution time, assigned to my group. Response time should be calculated, since the incident is assigned to my group till someone responds to it. Re...
Hi all, I'm keen to understand if it possible to create an indicator within PA, which analyses all Open Incidents within an Assignment Group and returns as a score, a number (in Days) of the oldest Incident? So, if I was to do this in Excel, I'd cal...
Hi to all! I make a time series widjet (Visualisation - line), based on formula indicator. Then i add another formula indicator (In the Widjet Indicators tab). Both indicators have similar calculations. But i have an error massage - java.lang.Illeg...
Hi, I would like to Report on the Task table so I can display Incidents and Requests. Is there a way to display fields both from the Incident and Requested Item tables? Also, is there a way to use add conditions from the Incident and Request tables...
Hi!My users are complaining about the color of one of the reports showing a single score for unassigned tasks in their groups. We have decided to present the score in red. But now they are complaining about the fact the the score is red no mater wh...
Hi, We use a Record Producer to create records on a custom table, and they appear on the form fine. But when I report on them the users can't view them as columns. These are none itil users (i.e a custom app and role) - so I wondered if there was AC...
Hi All, We have created a Dashboard with Breakdown Sources added to filter on Business Services and Sub-services, and I have two questions below regarding the Breakdown Sources. 1. Is it possible to have multiple selection on the Breakdown Source, sa...
this is the closest scenario i can describe to what i need to achieve. How can i report on users that haven't had an incident? I actually need to find all users that don't have a HR Profile record but the solution should be the same. I know i can...
We have a PA premium subscription and I was wondering if it is possible to give access to unlicensed users so they can view scorecards, with no cost associated? I know there is a pa_viewer role, but I see that without an ITIL license users only have ...
How can I set an yearly target to an Incident KPI. I have a requirement that the number of Critical-High Incidents in the year must ideally fall below a number 'x'. What i have in place already are the indicator source - indicator - score and timeser...
