Dashboard Visual for the number of incidents of certain tags

jmon
Tera Contributor

Hello, 

 

I have been looking and also trying to create my own visual on counting the tags from Incidents. 

It's Great to be able to create tags but it seems almost impossible to report on them. What is the point of the tag then? 😉 

 

Any ways I thought this would be easy, this is my goal. 

A Time Column showing last week we had for example 10 Order issues and 5 Laptops Broke Etc. 

 

Thanks for any help. 

1 ACCEPTED SOLUTION

Mark Manders
Giga Patron

How are you reporting? 

Tags aren't a field on the form. It's a separate table that is storing all tags that can be used on other tables. So reporting on 'incident.tags contains order issue' is very well possible, but you can't do a group by on them, like you also can't do a group by on list fields. 

You are looking to report on something for which tags aren't the solution. This is more in the line of a categorization of some kind.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

View solution in original post

2 REPLIES 2

Mark Manders
Giga Patron

How are you reporting? 

Tags aren't a field on the form. It's a separate table that is storing all tags that can be used on other tables. So reporting on 'incident.tags contains order issue' is very well possible, but you can't do a group by on them, like you also can't do a group by on list fields. 

You are looking to report on something for which tags aren't the solution. This is more in the line of a categorization of some kind.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Thank you @Mark Manders  This would make sense, I am not an admin but can't find away to do it.