Hello guys,
I am working on creating a Virtual Agent conversations and one of the crucial details is that we need analytics for it's performance and usage. However the provided out of the box dashboard doesn't work. I am pretty far away from this analytics/reporting stuff, however I checked some settings and found that the scheduled data collector job is executing with following error: DataCollectorJob: [PA VA] Daily Data Collection not executed, user admin is not active
I will appreciate if someone can give me more details about how this VA out of the box dashboard works and how can I fix this data collector job.
Thank you!
Hi Ivan,
Assuming you've activated the plugin Virtual Agent Analytics Dashabord (com.glide.cs.pa), i've tried the same in my PDI and see that OOTB VA Dashboard is there but without data available:
Now I can see the [PA VA] Daily Data Collection in the Jobs:
The error message you're getting is related to the Job parameter, you should have Run as as "System Administrator" and Active "true", like here:
If you click Execute Now, the Job should run and get all the information available (state Collected in tab Job Logs😞
This is the result in my PDI, as you can see now it looks different, even if I don't have any demo data in my PDI, the dashboard widget are providing some kind of results:
Hope this can help you to fix your issue!
If I have answered your question, please mark my response as correct and/or helpful.
Thank you very much
Cheers
Alberto
