Data Collector Job not executing - user admin is not active

[Ivan Delchev]

Hello guys,

I am working on creating a Virtual Agent conversations and one of the crucial details is that we need analytics for it's performance and usage. However the provided out of the box dashboard doesn't work. I am pretty far away from this analytics/reporting stuff, however I checked some settings and found that the scheduled data collector job is executing with following error: DataCollectorJob: [PA VA] Daily Data Collection not executed, user admin is not active

I will appreciate if someone can give me more details about how this VA out of the box dashboard works and how can I fix this data collector job.

Thank you!

[Alberto Consonn · Accepted solution]

Hi Ivan,

Assuming you've activated the plugin Virtual Agent Analytics Dashabord (com.glide.cs.pa), i've tried the same in my PDI and see that OOTB VA Dashboard is there but without data available:

Now I can see the [PA VA] Daily Data Collection in the Jobs:

The error message you're getting is related to the Job parameter, you should have Run as as "System Administrator" and Active "true", like here:

If you click Execute Now, the Job should run and get all the information available (state Collected in tab Job Logs😞

This is the result in my PDI, as you can see now it looks different, even if I don't have any demo data in my PDI, the dashboard widget are providing some kind of results:

Hope this can help you to fix your issue!

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Adam Stout]

I see a longer explanation but is the short answer, you disabled the admin account and had to pick an active user to run the job as?

[Ivan Delchev]

Actually, by default the job was set to run as System Administrator user but we don't have such user in our environment. So I put there my admin account and it's working just fine.

[Adam Stout]

I recommend that you create a dedicated user with little to no permissions to run your Performance Analytics Data Collectors.   Performance Analytics bypasses ACLs (except for scripts) so you don't need to have admin access and if for some reason you leave, you want the Data Collectors to continue.  It also helps in debugging if there is a dedicated user so you can tell the difference between you and the Data Collector.