Demand Knowledge Gaps for HR cases shows no data

[neha49]

This graph doesn't show any data. I followed all the steps like 
1)Similarity Solution - OOB one

2)Clustering solution - OOB one

3)Ran the scheduled job '[Knowledge Curation]: Generate HR Case Clusters'

Still not getting any data in the table 'kb_task_knowledge_coverage'.

I am not sure what I am missing. Please suggest. Thanks in Advance...

 

[Musab Rasheed]

Copy the solution and adjust accordingly and run it, do same for clustering as well, remove OOB solutions from demand insight definition as well and add yours. hope that helps.

[neha49]

How long does it take for ML solution training to be completed?

I copied the similarity solution and clicked on 'Submit and Train' and this is the state now.

I saw in some videos it doesn't take much time to complete and also ML solutions used to be in active state. But here, its in inactive state and also state is 'waiting for training'. Am I doing something wrong?

[neha49]

Hi Musab,

I see this is the status for the Similarity Solution, I am not sure why this is happening. Any suggestion?

[Musab Rasheed]

Hi Neha,

Not sure why it is happening but can you execute job there under 'Training request schedule' once.? It won't run if you are trying in PDI please run in customer lower instance.

Regards

[neha49]

Hi Musab,

Not sure why it is not working. I did the same which you told in customer lower instance. It isn't working. I am going with HI support now. Its a different issue I think.

Thanks a lot for you help and suggestion.

Thanks,

Neha