Demand Knowledge Gaps for HR cases shows no data

[neha49]

This graph doesn't show any data. I followed all the steps like 
1)Similarity Solution - OOB one

2)Clustering solution - OOB one

3)Ran the scheduled job '[Knowledge Curation]: Generate HR Case Clusters'

Still not getting any data in the table 'kb_task_knowledge_coverage'.

I am not sure what I am missing. Please suggest. Thanks in Advance...

 

[nitish99]

Hi Neha,

Did you find any solution on your own or have the HI Support provided any solution for the sam?

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Regards,
Nitish

[Vrushali11]

Hello @Musab Rasheed & @Community Alums 

I am training the solution 'Similar Knowledge Articles for HR Task' and it is getting trained but the I also want to generate Pareto chart for the same . However when I see the Demand Insights Configuration for sn_hr_core_case there is Clustering Definition 'Demand Insights: HR Case Clusters Need Knowledge'  which fetch data form kb_task_knowledge_coverage table . 

And in my instance there is no data present in that table ( maybe when I run the scheduled job it gets delete) .

So now when I execute that scheduled job to generate pareto chart then no pareto chart gets created.

I want to know how data will be generated on the table 'kb_task_knowledge_coverage' and when did pareto chart will generate.

Your suggestion would be valuable to me

Thanks & regards,

Vrushali