Difference between Homepage and Dashboard

[Jaya4]

Hi All,

Can anybody help me to understand the main difference between Homepage and dashboard?

I know Homepage is the first page people see when they login to service now and it is visible as per the roles assigned.

And dashboard  form the entry point for Performance Analytic users. A dashboard shows widgets for the most relevant indicators for specific users or groups.

People/client wants to use dashboard in place of homepage. If we have dashboard then why still some client want us to  create the homepage and assigned it to user as per the role?

[Omkar Mone]

Hi 

Dashboards enable you to display multiple reporting elements from Performance Analytics, gauges, and other widgets on a single screen. It simplifies your daily task by grouping all your reporting elements at a single place. When you set a dashboard as your homepage, it becomes the page that is loaded every time you logon to Service Now (default homepage).

For further understanding refer the below link.

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/dashboards/...

Please Hit like, Helpful or Correct depending on the impact of the response.

Warm Regards,

Omkar Mone

www.dxsherpa.com

[Tracy Davis]

SN is moving away from Homepages and are trying to get everyone on Dashboards. Previously Dashboards were only available with Performance Analytics but at some point was made available to everyone - I believe it was Jakarta that now enables all ITIL users to create and share their own dashboards.

Dashboards are so much better in many ways, I'm trying to get our users all converted over to dashboards.

If you click the wheel in the upper right corner, you can set default home to dashboard (instead of homepage) - so users who migrate to dashboards can do this - then they'll just see dashboards when they log in

benefits:

1. You can publish both reports and PA widgets

2. There are tabs (like in Excel), so you can have a single dashboard with multiple tabs and reports grouped together, etc.

3. Sharing and security with Dashboards is so much easier - plus users can create dashboards and have the ability to share now. With homepages (at least in our environment) they couldn't do that

4. Dashboards allow you to easily resize and rearrange the reports and widgets - in homepages you're stuck with the predefined template lay outs which for me were a pain to work with

Hope this helps, Dashboards really are just much more flexible and user friendly than homepages were.

[ChrisSteinke1]

Just to build on what Tracy already mentioned - Homepages are the old way of doing things, Dashboards are the new way. 

Every user has a 'Home' screen. This is either a Dashboard (record) or a Homepage (record) based on how the system is configured. This is controlled by user system preferences, and system properties. I definitely recommend you adjust the glide.home.page and glide.login.home system properties, which will default all new users to Dashboards. Here is a short video which includes guidance on setting these properties (its the 3rd thing):

PA Best Practices - 5 things in 3 minutes

Not all end users will recognize the differences, but the fundamental architecture and capabilities are very different. It sounds like your clients want to have a landing page, with relevant reports or analytics. That can be accomplished with either a Dashboard or a Homepage, but a Dashboard would be the best approach. 

Regards,

Chris

[gyedwab]

One other key difference is that dashboards are intended to be responsive in design, so content can resize as your window's size changes. Homepages are all fixed layout.