Difference between Interactive Filters and Breakdowns

[Aditya Raute]

I'm building a dashboard of reports (no PA involved) and need a filter on top for all widgets in the dashboard.

I want to understand what is the difference between a breakdown, interactive filter, elements filter, and breakdown source? What does it mean to make a breakdown act as an interactive filter? I'm quite confused and ServiceNow docs have not really helped.

[Saurabh Gupta]

Hi,
Breakdown is the concept that is used in PA only. Breakdown can be a reference field or a Choice list.

On a dashboard where you are using PA and normal reports, your breakdown can act as interactive filter. You need not to add the interactive filter of your repots tab.

[AndersBGS · Accepted solution]

Hi @Aditya Raute ,

Please see the ServiceNow documentation for further understanding: https://docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/performance-analytics/concep...

In general, Breakdown source is needed for breakdown to work - Breakdown is only utilized for Performance Analytics reports.

Interactive filters is utilized for normal reports, to change report according to Assignment group, category or whatever you need to.

Breakdown act as interactive filter, is where a dashboard contains both Performance analytics widgets and normal reports. Here you can utilize this functionality to only breakdown by assignment group, category ect. which will change both performance analytics widgets and normal reports at the same time.

If my answer has helped with your question, please mark my answer as accepted solution and give a a thumb up.

Best regards

Anders