Drill down is not working in platform analytics (data visualization) help?

vishnumaaya
Tera Contributor

Hi,

I have updated the platform analytics plugin and drill down chat interaction related plugin.

 

I have created a single score report using a data base view table and drill down to vertical bar report. its not working.

Have tried creating a vertical bar and the drill down to horizontal bar, its not working.

 

When I added the data visualizations to the dashboard, it not working as well.

 

Any help on this would be really appreciated. Our client really wnats the drill down to work in the dashboard.

 

Thanks & Regards,

Vaishnavi

1 ACCEPTED SOLUTION

If you do what I described and it does not work, waste no more time and raise a Support ticket.

View solution in original post

12 REPLIES 12

Creating a case helped. thank you.

Tiger_bubu
Tera Expert

My findings:

When I create a data visualization directly on the dashboard, I can't add a drilldown.

I just right-click in editing mode on the blue three dots and select "Add to Library" (make sure to give your visualization a title in the right panel under Header and Border). Then I switch to All > Library, search for the title, and edit the visualization there.

Note that several places in the documentation state that you can add a drilldown only in the Visualization Designer, not in the in-line dashboard editor.