Exact Keyword search in Reporting

[Yuvaraj T]

How to search the exact keyword in Servicenow?

i tried to search the incident which has short description contains MEC. i am getting the incidents which short description has mec, MEC but the same time i am getting incident which SD has "timecard" also.

another example : keyword  is "down"
result including : downloading, downgrading... etc. 

So anyone please help me how to write the query in reporting to search the exact keyword what i need?

[sachin_namjoshi · Accepted solution]

Quotation marks allow exact phrase searches

Filter search results to only include matches to an exact phrase consisting of one or more words.

Zing only matches documents that contain the exact words in the exact order you specify. An exact phrase search ignores:

• stop words
• punctuation marks
• wildcard characters

Note: Wildcard characters are ignored as punctuation.

For example, searching for the phrase "email password" returns the same search results as these phrases:

• "email the password" because the stop word "the" is ignored.
• "email password?" because the punctuation "?" is ignored.
• "email password*" because the wildcard "*" is ignored as punctuation.

Regards,

Sachin

[Surabhi7]

Hi,

Does this work for condition builders in List view or Reportings as i see in our instance its working only for Portal and backend global search.

Is there any way to enable this for list view condition builders or reports?

Thanks

Surabhi

[Sheh]

Hi,

Could you please show me how to search for a specific keyword in the report?

Thanks 

[Sheh]

Hello, is it possible to search for an exact sentence by applying specific conditions in the report?". Thank you