Excluded tables from AI Search indexing

[Benedikt M_ller]

Hi ServiceNow Community,

does anybody know something about some planned changes regards to the excluded tables for the AI Search indexing?
ServiceNow describes in their documentation, that AI Search excludes tables like Base Configuration Item or Task. You can't configure these tables, or tables derived from them, as AI Search indexed sources.

Doc URL: https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/ai-search/concept/reference-ais.html#excluded-tables-ais

I'am really sad about that, because we want to create indexed sources for the tables 'cmdb_ci_service' and 'service_offering'. We made a service portal page with information about our Service Portfolio that we provide to our customers. So it would be realy nice to give our users the ability to use the AI Search for our Service Portfolio page.

Maybe in future releases some more tabels allowed for AI Search indexed sources.

Kind regards,

Benedikt

[Kyleigh Knight]

This is only if you are using the CMDB Workspace, at least that is how I am reading it. What if we are not using workspaces? 

We have a custom table the extends the cmdb_ci table that me need/have to have in the AI Search or AI Search is not useful for us.

[Gerard Dwan]

The current solution is to use NLQ Genius Results via Intelligent Search for CMDB 

[BhuvaneshwaS311]

@Gerard Dwan , As Kyleigh mentioned, the doc points to the AI search for CMDB workspace but still doesn't give the capability to access CMDB tables from SP or EC portals. We are in Xanadu and still looking for a solution on this.

Thanks,

Bhuvana

[Gerard Dwan]

Our approach for this right now is to use the option to Display NLQ Genius Result answers in Service Portal search applications 

[Alex Edmiston1]

Hi Gerard, 

Was the store app ever released? I'm interested in adding task tables like Incident and Requested Item as search sources to our Employee Center portal.