Hi @PRUDHVIDEEP,
when it comes to FSM, do you have some knowledge of Customer Service management (CSM)?
because FSM is an extra level of CSM and doesn't stand alone... so I suggest to understand CSM, at least the basic concepts and functionalities and then to focus on FSM. But going directly to FSM could be challenging (my opinion and I might be wrong) :))
For either FSM or CSM, go to the SN University, enrol and take some of the available classes:
Let me know if you found these resources useful
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