Formula to Calculate Average Incidents opened per day, week, month and quarter?

Kartikeyan Mag2
Tera Contributor

Need help with below Performance Analytics issue - 

What formula should i use in formula indicator to calculate Average incidents opened per day, week, month and quarter?

33 REPLIES 33

For daily average you need to create new indicator and in aggregate change from Count to Average.

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Thanks. Should i use above indicator source (incidents opened today) and if i need to create new indicator source what condition should i use.

Also if i select average in aggregate then which field should i select.

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Sorry for my previous suggestion. I think average daily makes no sense. You can check what is i.e. average duration of ticket but average number daily is not what you want because daily it is just a number. When you calculate average weekly you will get average every day in last week for example etc. 

Thank you so much for the help!!

Hi Slawek,

is it possible to Exclude weekends (and possibly Holidays).