How can I display resolve time in hours and minutes?

Allison3 · ‎05-03-2018

I have created a dashboard that has the KPI - Average incident resolution time by assignment group. On the KPI it displays in house and minutes. But when you drill into it and look at the records it is showing it in seconds. How can I get the list view to show the resolve time in hours and minutes?

Vignesh21 · ‎05-03-2018

Hi Allison,

Check this link it helps you translate the seconds to days and minuites.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/time/task/t_DisplayRes...

Regards,

Vignesh

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TinhM · ‎04-13-2025

Hi can you share me how to create the report like your report?