How can I view all incidents logged by users within two weeks of the user creation date?

Bert Reynolds
Kilo Expert

I'm going to preface this by saying i'm a complete novice with ServiceNow, so apologies in advance.

I'm interested in creating a report that shows me all tickets logged by users within two weeks of their creation/import date. 

From what I've read, I think I need to user database views to combine two tables (incidents and users) but I'm quite lost with it.

Am I heading in the right direction here?

1 ACCEPTED SOLUTION

Brian Lancaster
Tera Sage

Something like this should work for your conditions.  I would also suggest grouping by user.  The first created is the incident created and at the end of each line is the user created date.

find_real_file.png

View solution in original post

6 REPLIES 6

Brian Lancaster
Tera Sage

You may not need a view.  Since a field like caller field is a reference you should be able to get to caller.created.  To do this click on the condition drop down and show related fields.

find_real_file.png

Once you do this click on the drop down again and you will see caller > user fields.  Once you click on that you will be able to see all the user fields.

Brian Lancaster
Tera Sage

Something like this should work for your conditions.  I would also suggest grouping by user.  The first created is the incident created and at the end of each line is the user created date.

find_real_file.png

show related fields drop down is not present ? any other way to achieve this

show related fields drop down is not present ? any other way to achieve this