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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updated after completing the attestation task.
i have followed the instructions and read the other solutions restarted the instance and restarted the course no success.Validation fails to see this dashboardTask Instructions:As a Platform User, you want to create a dashboard where you can quickly ...
Hi Looking for some guidance on a workaround for an issue I have with a report which is designed to flag users with more than one subscription for the various Visio Online plans available to us.Report is returning data from the sys_users table based ...
Hi ServiceNow Community,I am looking for guidance on the recommended CSDM model for vendor-specific commitment-based SLAs for incidents.We have multiple vendors supporting different business applications and infrastructure CIs. The same vendor may su...
Quick question:What is the OOB way for me as a Business Application owner to see how my Business Application(s) are performing. For example: When we create an incident and add Service Offering to the incident.The Service Offering is related to a Serv...
I am trying to prevent automatic generation of Asset Tags for AI System Digital Asset records.Base table: alm_assetInherited field: asset_tagTarget table: alm_ai_system_digital_assetApplication shown on the override: Expanded Model and Asset ClassesI...
HI Team ,I have collected Service and offerings from different departments and implemented in incident management.I need help in implementing service and offering for Service request management, my idea is catalog item is connected to service or offe...
I'm looking at CSDM 5.0 and can see that Technical Service Offerings should have a Contains::Contained by relationship to an Application Service.However, when going into the Relationship Editor for my Service Offering, what I see is "Class is a Dynam...
They have different SERVICE CLASSIFICATION, do you also differentiate their CLASS?
Hi All, I am facing an issue wherein Lifecycle phase and Lifecycle status is missing from AIC control tower workspace.I can see these field values in the backend governnace table. Let me know , if you have resolution on this . Thanks
Hi all,Year-on year or month-on-month reporting is quite common within ITSM. I believe this type of reporting was previously possible in Performance Analytics using the "previous period chart" and "previous period settings" options within a widget. N...
Hi Team,We are facing an issue with a Platform Analytics dashboard where certain widgets are not visible to specific users, while other widgets on the same dashboard display correctly.Affected widget types:- Single Score- Vertical BarWhat we have che...
I have created a report using Platform Analytics, and I have the following requirements:The report email should have a dynamic subject line based on the reporting date.The report should be configured to trigger only on weekdays.please let me know the...
Zero Copy Connectors for SQL Fundamentals Learn how to implement Zero Copy Connectors for SQL to enable real-time, read-only access to external data sources (Snowflake, Databricks, BigQuery, Redshift, etc.) without duplication or movement of data. ...
Hi Community, After upgrading from Yokohama to the Australia release, business users without report_admin can no longer view their favourite reports. Instead of loading the report, the Angular Report Designer opens and shows the empty state: "Create ...
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