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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

CMDB Workspace Certifications

Hello, My team does a lot of certifications on CMDB CIs. As we have more and more cloud server CIs that are spun up and destroyed rapidly, what is the easiest way to remove CIs from tasks after they have been launched and have since been retired? Tha...

  • Question

LifeCycle Stages - Dashboard Filter

I have spent numerous hours on trying to first understand the build of CMDB LifeCycle Stage/Status fields and then try using them in the reporting, mainly looking ahead to Platform Analytics (NEXT Experience). Has anyone tried creating a Dashboard wi...

  • Question
  • LifeCycle Stage

Resolved! Issue in Platform Analytics Personalize list

 I am facing an issue in Platform Analytics with List Visualizations.I have two different dashboard tabs that use the same underlying data source, but each tab requires a different set of columns because they serve different use cases.When I modify t...

  • Question

Resolved! Group By dropdown not working on PA Dashboard

Hi Everyone,I am facing an issue in Platform Analytics and would appreciate any guidance. I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. The visualization and Group B...

  • Question

need help in CMDB CI class expansion

Hi  Can anyone help me with the below requirement. I am completely new to CMDB and this is my first requirement in CMDB module. It would be great if any suggestions  Discovery / IRE Rules Updates for CI Class Expansion- For Enterprise connectivity (E...

  • Question

Role need for platform analytics

I need to provide Platform Analytics access to a user who currently has only the snc_internal role.Which roles are required to grant Platform Analytics access?Do any of these roles require an additional paid license?What is the minimum role/licensing...

  • Question

Business Application Platform Host versus Platform

I am trying to determine why I would want to create a ServiceNow Business Application as a Platform Host, then create Business applications for each module we have as Platform Applications versus just creating the Business Applications for each modul...

  • Question

Resolved! Disable list scrolling in dashboards

In a Dashboard Data Visualization List, is it possible to completely disable the internal scrollbar? I have a list with pagination disabled, and it always contains only a single row. However, no matter how much I try to reduce its size, the empty spa...

  • Question

Adding an OData service manually in Zero Copy Connector for ERP

What this feature does When you add an OData entity to a model in ZCC for ERP, the connector presents a catalog of services available on your ERP system. If the service you need isn't listed there, you can register it yourself rather than being block...

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  • ERP Canvas
  • Workflow Data Fabric
  • Zero Copy Connectors for ERP
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