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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

  • Article

CMDB Data Manager Archive Policy stuck at 93.95% / Sub-tasks pending

Hi all,I am running a CMDB Data Manager Archive policy in our DEV environment to archive retired Network Adapter CIs. The initial target scope was approximately 900,000 records.The policy is processed automatically through the out-of-the-box schedule...

  • Question

Resolved! Platform Analytics Dashboard Visualization Disappearing

I was editing a multi-tab Platform Analytics Dashboard yesterday. I resized a couple of single score widgets on one tab (we'll call it tab 13 for this discussion), saved my changes, exited out of Edit mode, and then navigated to a different tab (tab ...

  • Question

Resolved! Software installed table cmdb

Hi community I dont have SAM module but i want to track what software versions are installed on ci servers. I was planning on using software instance table and the installed on field on cis. I will also use the software package table and relate it to...

  • Question

Data Manager - Data Certification - Failed task

Hi All, I am working on data certification and facing an issue which I have mentioned below. Any help is much appreciated. I have created a certification task for a business application CI where the "managed by" is me. The task was assigned to me and...

  • Question

What is the resonable size for CMDB?

For a large orginization, it is easily to accumulated millions records in CMDB. I am wondering what should be the resonable size for a CMDB, because I can see the huge comuting power is waste on the data sorting, queries on huge CMDB data set.   When...

  • Question

IP Address and Location Fields Are Empty for Discovered CIs

Hello Community,We have observed that several class CIs in our ServiceNow CMDB are being created or updated successfully, with the Discovery Source showing as ServiceNow and the Most Recent Discovery field populated. However, the IP Address and Locat...

  • Question
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