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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Hi Everyone,I have a requirement to add an Interactive Filter on a dashboard for the External ID field.The requirement is to provide users with only two filter options:Empty – Displays only Incident records where External ID is empty.Not Empty – Disp...
Hi Experts, We would like the Navex case attachments to automatically feed into its related HR case in Servicenow upon creation or update. Is there a way to configure it without using the Navexspoke? Currently, we are using SOAP message function to p...
I'm torn between building relationships correctly and building them in an easy to understand way. The data flow is a simple flow. App1 -> Data Warehouse -> Event Hub -> App2. However, due to processes or lack of, App2 is not informed when App1 goes d...
I am getting issue with BreakdownPlease help me in thishttps://www.servicenow.com/docs/r/J7UfGStUvhlVOcoqiM3zlQ/u2pfxVf7jZ89~LgxqhVEyg
Hi Team, Infrastructure Required is yes, then new task should create , the infrastructure is updated in the sc task variables only.we are using the flow desiner
Updated March 11, 2026 NOTE: Important Update on Legacy Reporting and Analytics with Australia Release UPDATE (March 2026): In March 2025, we announced that the ability to create new Core UI content (dashboards and reports) would be discontinued b...
I am starting to use the new Data Certification experience and there is one feature that existed in the legacy that I cannot find in the new module. I need to view the certification history at a CI level. I want to go to a CI, and see a related lis...
Hi everyone,I’m looking for some advice on the best way to model application sub-components in ServiceNow ITOM.We currently ingest application and infrastructure data from Dynatrace into ServiceNow using the Service Graph Connector.Our current servic...
Through API catalog request got created but after opening the catalog it's showing that automatically cancelled and error is UID is not valid, but UID already present in instance.
I'm exploring mobile app development for my business and trying to figure out the best path forward. Should I go with native development, a cross-platform framework like Flutter/React Native, or start with a web app first? Also curious how long a typ...
Hi everyone, I’m facing an issue with a data visualization in ServiceNow. I’m using a Column Times Series chart to display true and false values by year. The count values appear correctly, but the percentages shown in the table below the chart are in...
so what is happening there is when there is one assist which means it is chatbot and there are some categories coming as promoted there are 8-9 things i want to create two container as hr and it and then place those 9 things into them
Do you have a need to integrate ServiceNow with Microsoft SharePoint? Let's dive into the Microsoft SharePoint Online Spoke to understand more about what it can do for your project! Scenario: You've found the Microsoft SharePoint Online Spoke and...
Hi all, I'm looking for a way to restrict which values appear as selectable options in a Platform Analytics Filter component, based on ACLs. What I want to build is a filter that shows the list of buildings the user is allowed to see, according to th...
Hi all,Per the ServiceNow documentation, cmdb_software_instance is deprecated as of the Zurich release, and cmdb_sam_sw_install is now the table used to store the relationship between a Computer CI and a Software Package CI.However, on our Dev instan...
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