How do I create and assignment group report that shows all groups even those without tickets?

tonybentivegna
Kilo Explorer

Friends,  

I need a report that will show me all the assignment groups in servicenow.

That report must include groups that have no tickets or requests or activity at all.

go!

Tony

1 ACCEPTED SOLUTION

sachin_namjoshi
Kilo Patron
Kilo Patron

You can create database view between sys_user_group and task table to find out assignment groups with no tickets assigned.



Database views



Regards,


Sachin


View solution in original post

10 REPLIES 10

How would I use the Related List condition to show any assignment groups that currently have no task assigned to that group ??

Adam Stout
ServiceNow Employee
ServiceNow Employee

See the second example in this post.  It is looking for CIs (replace groups) with no outages (replace with tasks):  https://community.servicenow.com/community?id=community_blog&sys_id=bd0eaa2ddbd0dbc01dcaf3231f96199e

Thanks for your reply Adam.

I created a report on task table and trying to create related list condition on 'sys_user_group' table but unable to see this table. Could you please let me know which is that right table?

find_real_file.png

Adam Stout
ServiceNow Employee
ServiceNow Employee

Other way around.  You are looking for Groups (so your report needs to be on that table) with no Tasks.

The report is on sys_user_group and the related table is task.

Thanks Adam,

I could generate the list. But is it possible to display these groups with 0 value along with other assignment groups that have assigned tickets in bar chart?