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01-05-2018 10:28 AM
Friends,
I need a report that will show me all the assignment groups in servicenow.
That report must include groups that have no tickets or requests or activity at all.
go!
Tony
Solved! Go to Solution.
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01-05-2018 12:38 PM
You can create database view between sys_user_group and task table to find out assignment groups with no tickets assigned.
Regards,
Sachin
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01-18-2022 10:15 AM
How would I use the Related List condition to show any assignment groups that currently have no task assigned to that group ??
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01-18-2022 11:08 AM
See the second example in this post. It is looking for CIs (replace groups) with no outages (replace with tasks): https://community.servicenow.com/community?id=community_blog&sys_id=bd0eaa2ddbd0dbc01dcaf3231f96199e
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01-18-2022 11:41 AM
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01-18-2022 11:59 AM
Other way around. You are looking for Groups (so your report needs to be on that table) with no Tasks.
The report is on sys_user_group and the related table is task.
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01-18-2022 01:32 PM
Thanks Adam,
I could generate the list. But is it possible to display these groups with 0 value along with other assignment groups that have assigned tickets in bar chart?