How do I create and assignment group report that shows all groups even those without tickets?

tonybentivegna · ‎01-05-2018

Friends,

I need a report that will show me all the assignment groups in servicenow.

That report must include groups that have no tickets or requests or activity at all.

go!

Tony

sachin_namjoshi · ‎01-05-2018

You can create database view between sys_user_group and task table to find out assignment groups with no tickets assigned.

Regards,

Sachin

Adam Stout · ‎01-18-2022

For that, you would need a Performance Analytics indicator.