How to add Incident backlogs in report

Akshay03
Kilo Sage

Hello,

I want to add incident backlog (example for May, Incident - 198, incident closed - 137 then our backlog - 61... this 61 should be added to June created incidents (61 + 21)... for June)

Blue bar : Trend by created
Green bar  : Trend by Closed.
Yellow line : Need to add incident backlog 

Can anybody please guide how to do it?? either with PA or standard

 

akshaydnetake_0-1718024062704.png

1 REPLY 1

olgaredkina
ServiceNow Employee
ServiceNow Employee

You don't think it is possible to achieve it with standard report, but it will be easy to achieve with PA indicators, you can probably use out of the box indicators for it:

 

Backlog (yellow line) in you case would be 'Number of open incidents" indicator (so it is actually how many incidents are open at a specific period of time

Blue bar would be indicator "Number of new incidents"

and Greed bar "Number of closed incidents"