I am running Geneva, Patch 5.I am trying to modify the "overview" homepage for incidents.I use the domain Picker in the banner to set my domain and application to "Global" - I create a report in the Reports => Create New module. I save the report a...
Receiving this error after manual importing of Excel file and running transformation. I researched, but have not found a clear enough answer to understand the error to debug. Please help if you can.Thanks, Norm
HiI am trying to generate a report that reflects the newly opened tickets per day, not the total opened tickets on a certain day or week(Similar I might want a report that does one for closed per day /week)So not a total of overall open ticket or clo...
Hello! We have just started the PA usage and managed to get everything working. I'm working in a domain separated instance and when I'm using admin account and selecting "global" in domain picker it works perfectly. When I want to see the results fro...
I am looking to report on work done by users who might not have opened or closed a ticket, but logged activity on a ticket. I would like to see this counted by user split by the assignment group and task type.
Grouping by Created gives you ranges. I need to average things on a per day basis. I've not seen anything in the wiki.
I've trying to to create a filter to see how many tickets did an agent work on from time A to Time B.The filter I tried is Keywords are 'Agent Name'Updated on TodayOpened on TodayBut it's giving me wrong data which doesn't match with data I am collec...
What generates "skipped disabled breakdown source? I am getting this warning from a data collection job. How do I fix it? Thanks
The logic is simple when adding a threshold of "Less Than (some number)" or vice versa. However, when adding a threshold of say "less than 1000". If the next collection job runs and inserts a value less than 1000 a notification will/should trigger. A...
Hi There,This question will be probably easy to answer to most people here. I am quite fresh in service now.I want to create a bar chart that will display all created incidents on given days, preferably last 5 working days, starting from yesterday.Th...
we have an indicator with incorrect data and would like to purge the historical information. Anyone have success doing this? What was the process you used?
I would like to change the date format from <Day of Week>/Year to MM/DD/YYYY. Where do I go to do this? I have looked through the forums but the search terms are too common. Any help would be appreciated. Below is a stacked bar chart where I ...
Hi All,I am looking for a detail Leading and Lagging indicator list in service now. is there any detail document related to it?How service now uses these for customer solutions?How can it be useful individually?RegardsVaibhav
I am looking for a way to move/modify the data at the top of a PDF report export. The specific information I would like to move to the bottom of the report is:Report Title, Run Date and Time, Run By, Table Name, Query Condition, Group by and Sort O...
Hi.. from my understanding within the system it defines a week as Monday - Sunday. Is it possible to change this to Friday - Thursday definition
