Hi All, We have a requirement where count and percentage should be shown in a report for last six months, we need count for last six month along with the %month by month. Initially i tried doing it in the reports but unsuccessful, not able to show ...
Hi community, Is there a way display the 0 value within a ServiceNow time series report? At the moment if there is no value ServiceNow will exclude that data. Thank you in advance.
Hi Experts, Do we have any OOB KPI for higher management to view in ITSM like : Incidents resolution productivity, SLA met for the incidents , etc. We want it to display on Service Portal for the business. Thanks,
We use Share Point and lot of the times we embed Tableau Dashboards in Share Point using the URL. This is how so many users access of dashboard through Share Point. We have been trying to embed our PA dashboard by using dashboard URL (Copy Dashboard...
Fetched too many rows from indicator source CMDB.CI. Allowed: 50,000 fetched: 53,708 How to solve this error? Got this error when running a job PA CMDB [Historic data collection]
I've created a Single Score report that is on a dashboard in the standard reporting module. Is it possible to change the font size of the values? For example, Days Open is showing the number 12, but the font size of the number 12 is way too big. A...
While one user is receiving "Invalid Configuration" error, others can access the same analytics hub from Performance Analytics dashboard without any issue. There is no additional detail other than a single line message of "Invalid Configuration". H...
Does calculated value work in reporting? I have a calculated value which does the gliderecord query and returns a value. The script returns correct calculated value. It appears to be showing the value in Form and lists, but when i report on the value...
Hi AllI am having trouble generating a report in table format that shows months across the columns, locations down the rows with a count of Incident & Service Request tickets. eg Incident and Service Requests by Site by Month SiteJanFebMarAprMaySite...
Using the Table API (GET), we can obtain the data from the Incidents table.Table API (GET) from sys_report table get only the data of the displayed graph in the report (for example "type": "line_bar", "chart_border_color" "," y_axis_title_size ":" 12...
I'm trying to create a trend report between a year. I have it populating data but it's not starting at the correct date. The below parameters are what I am using. However, the first month displayed is May 2020. I've tried extending the opened after a...
Hi everyone, How do I view the Virtual Agent Dashboard? I have virtual agent admin access. However the dashboard is not displayed. The documentation shows this exists: https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/...
Hi All, I want to know if it is possible to create a report that would tell me the date of when a group of assets changed their state from one state to another. In this case, I want to see when a group of computers changed from "in use" to "in stock...
My company quarter start from November. So, i would like to create a trend chart with quarterly results, example Q1 report should contain November to January data. ServiceNow considers the usual FY i.e. from March to April. But, i want to change it f...
Im so close I can feel it! but I still need some help. I created widget called 'Daily Service Desk Per Hour' The widget should show a breakdown of incidents per hour from the following day. the issue is the incidents are not created and displayed in...
