Why Does My Dashboard PDF Export Not Work?

[Kieron Jones]

Hello Fellow Members,

We have a dashboard that shows details like this:

Many people have the ability to see this dashboard; the dashboard contains report based widgets only.

When they try to export the dashboard to PDF format using the Export to PDF option from the hamburger menu, the report comes out looking like this:

Why would this be? Is there anything that can be done to prevent this?

One or two of the report widgets do come out, but not all? I am wondering what the difference is between those that do and those that don't?

Any help would be greatly appreciated. This worked on New York, since upgrade to Orlando, it is failing

Thanks

[Thomas_Davis]

Check out this ServiceNow doc to make sure that you have all of this done.

Responsive Dashboard
https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/use/performance-an...

Homepage or non-responsive Dashboard
https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/dashboards/t...

If you have all of this correct, let me know.

[Kieron Jones]

Hi Thomas,

Thanks for the reply.

The 1st link, I have no permission to view the content, unfortunately.

For the 2nd link, I did read this one earlier, and the WebKit is installed, and despite exporting using the Printer Friendly version, this dashboard will not export to PDF.

Not sure what's in the 1st link, but as we are using responsive dashboards, it may be of some use,if I could get in

Thanks

Kieron

[Thomas_Davis]

Do any of these apply to the widgets that are not exporting correctly?

Custom content PDF export limitations

Orlando

When you create custom content to be placed as widgets on dashboards and home pages, you must perform extra tests before you export the content to PDF.

Outside of ServiceNow support

As with any custom implementations, several things have limited or no support when they are beyond ServiceNow’s control:

• Custom content blocks: Content blocks that are not out-of-the-box or part of a plugin.
• Custom interactive filters (dynamic content blocks).
• Custom Iframes, including Iframes that link back to existing UI pages and scripts.
• Custom widgets: widgets not created by ServiceNow.
• Custom Global UI scripts: UI scripts that are not out-of-the-box.
• Custom UI pages: UI pages that are not out-of-the-box.
• Custom script includes: Script includes that are not out-of-the-box.

PDF export engines do not render pages the same way a browser does. PDF export functionality supports the following web technologies: HTML 4, CSS2, and JavaScript 1.5. Content block developers are responsible for testing their code against PDF export and for adjusting their implementation to these limitations.

[Kieron Jones]

Thanks Thomas. Agreed.

These are simple reports only - no custom content.

I did notice that they don't all have the same set of security groups present on them, though that should not make any difference; as an ADMIN,not even I can export the dashboard correctly - so I doubt that's the cause.

Other tabs on the dashboard appear to export as required - I see no obvious difference between that and the one I am having issue with, other than the above, and layout, of course

Sorry I can't give much more than this.

Kieron