Hi Community! Does anyone know if it's possible, in the Reports Application, when creating a bar chart, to group by whether a text field contains a particular word? I want to see a bar chart with two columns: One for all the incidents where the s...
Hello community,I am trying to edit a widget about the total cases by type but I need to put the total number and data label of each type of case.So I don't understand why ServiceNow put: "show total and hide legend" together and "show tag data" sepa...
I am trying to create a bucket group for reassignment count (incidents) and successfully created buckets for count 1,2,3,4,5+. I would like to have a bucket for a count of zero also but I am not having success with the configuration. Is this even pos...
We are looking for a way to display the RITM stage information in a custom report showing the information of each stage separately that allows us to condition according to the value of each stage. Example:We need to identify how many completed RITMs ...
Hello, I'm a beginner who just started using ServiceNow. I was able to confirm that I can export PDFs in the dashboard, but is it possible to output PDFs in the workspace?
Hello everyone, I hope you're well. I was hoping I could get some guidance on this, please? I need to create a report where it would show when the assets changed state from one state to another including substate. Is that possible? I did try to googl...
Hi All,There is a requirement from the client where we are using 4 level of cascading filter.The 1st level is Region, the second level is Country selection, the third level is Site name selection and the 4th selection is Site code selection.Example: ...
I get the following error when I use with(nolock) in a queryERROR [HY000] [SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]IP Does not support TableFunctions.[10238]The query is simple and works without with(nolock)select * from [task] (NOLOCK)
Trying to create a dynamic filter on a custom table 'BTSS Case'. I am trying to create filter using which I will be able to filter all records in the table which have the country same as mine.. I have created the following script include: and refere...
On the delivered HR Success Dashboard is there a way to limit in the All Service Group the dropdown options shown? See below.We have a requirement to secure the 'HR' option in the dropdown to only users who have a specifc HR role.Can this be done via...
I'm wondering if it is possible to report on form abandonment from the Service Portal (customer opens a form but doesn't submit it). The goal is to try and understand whether specific forms are being partially completed or if they are just not being...
This graph doesn't show any data. I followed all the steps like 1)Similarity Solution - OOB one 2)Clustering solution - OOB one 3)Ran the scheduled job '[Knowledge Curation]: Generate HR Case Clusters' Still not getting any data in the table 'kb_task...
Showing Data table scores in Analytics Hub of automated indicator to a single user only there a specific role given to them or this an system property??
Hi,I need to create SLA PA indicators for SLA achievement per HR Service. SLA data is stored in task_sla table and hr services are stored in sn_hr_core_service table. Is there any way to do that differently than creation of database view?I tired to c...
