How to create a report that shows incidents that met sla and breached by assignment group

nico2
Giga Expert

‎08-29-2018 04:56 PM

Hello , 

How to create a report that shows incidents that met sla  and breached by assignment group?

I tried using task_sla with no luck also tried incident table looking at MadeSLA is true or false but I'm not sure

if this field MadeSLA is working correctly. 

Any ideas are welcome. 

 

 

 

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SanjivMeher
Kilo Patron
Kilo Patron

‎08-29-2018 05:01 PM

You can run a report on incident_sla table and use has_breached field in that. MadeSLA doesn't work


Please mark this response as correct or helpful if it assisted you with your question.

SanjivMeher
Kilo Patron
Kilo Patron
In response to SanjivMeher

‎08-30-2018 11:19 AM

Please mark my response correct if it worked for you


Please mark this response as correct or helpful if it assisted you with your question.
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Adam Stout
ServiceNow Employee
ServiceNow Employee

‎08-29-2018 05:24 PM

The by assignment group is key here.  You can get the current assignment group, but that may not have been the team that owned the incident when it breached.  You may want to check out the new SLA Breakdowns available in London.  That may be what you are looking for.

https://docs.servicenow.com/bundle/london-release-notes/page/release-notes/it-service-management/ser...

gopi25
Tera Contributor
In response to Adam Stout

‎08-12-2021 12:31 AM

Link is not working.

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