How to create a report that shows incidents that met sla and breached by assignment group

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08-29-2018 04:56 PM
Hello ,
How to create a report that shows incidents that met sla and breached by assignment group?
I tried using task_sla with no luck also tried incident table looking at MadeSLA is true or false but I'm not sure
if this field MadeSLA is working correctly.
Any ideas are welcome.
6 REPLIES 6
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08-16-2021 08:41 AM
Here is a link to the current version of this doc: https://docs.servicenow.com/csh?version=latest&topicname=sla-breakdown-definition

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11-20-2018 12:55 PM
Thank you for the feedback.