How to create a report that shows incidents that met sla and breached by assignment group

nico2
Giga Expert

Hello , 

How to create a report that shows incidents that met sla  and breached by assignment group?

I tried using task_sla with no luck also tried incident table looking at MadeSLA is true or false but I'm not sure

if this field MadeSLA is working correctly. 

Any ideas are welcome. 

 

 

 

6 REPLIES 6

Adam Stout
ServiceNow Employee
ServiceNow Employee

Here is a link to the current version of this doc:  https://docs.servicenow.com/csh?version=latest&topicname=sla-breakdown-definition

nico2
Giga Expert

Thank you for the feedback.