Hi! I am writing the Work Notes of the ticket on a daily basis, and preparing a report about the status. I would need to download them and number of activities since their check is useful to understand how many times I am woking on the same ticket. If I use "Comment and notes" as field required in my report, it is not downloading the work notes. At the moment, I am opening ticket by ticket and updating the excel tracker manually. I was thinking to create a bot but I do not know from where to start. Thank you, any help is much appreciated!
