How to Enable Norwegian and Spanish Language Support in Service Portal

[Sathwik1]

Currently, our service portal supports only the English language. We have now received a request to enable additional language support for Norwegian and Spanish etc.

Please help with the required steps and process to implement multilingual support in the portal.

Help to provide the implementation steps and any prerequisites & dependencies that need to be considered.

@Tanushree Maiti @Ankur Bawiskar 

[Tanushree Maiti · Accepted solution]

Hi @Sathwik1 

1. Activate the plugin 

• Navigate to System Definition > Plugins in your instance.
• Search for the language pack you want

(like

 "I18N: Spanish Translations" or 

"I18N: Norwegian Translations").

• Click Install to activate the plugin

Refer:

https://www.youtube.com/watch?v=G5BcZsgZHpY

Servicenow Documentation: User specific language 

2.  Refer: KB0712508 How to select a different language in Service Portal 

3. (if required) Language Selector in Portal Header Menu 

Helpful article on this:

KB0831958 In Service Portal, switching to a different language will display both English and transla...

version of knowledge article 

KB0692506 How to add the language picker to a portal page 

In-Platform Language Support Guide

[Sathwik1]

Thank you so much @Tanushree Maiti , Just one last question please..

I installed one language plugin, and tested it worked perfectly fine.. now my question is...  I can see all the data is translated automatically.. so I want to understand is there any external plugin we have to use for translations? because I see some people use.. dynamic translations like IBM Watson, Smartling etc.. in which scenarios those are required? and when we have use those translated text fields module? I'm bit confused.. can you please clear the doubts? 

[Tanushree Maiti]

Hi @Sathwik1 

Check this : https://www.youtube.com/watch?v=EsfWH0gMXqY

https://www.youtube.com/watch?v=fWRDghw05sI

https://www.youtube.com/watch?v=Uo1e64Djb1c

ServiceNow documentation: Exploring Dynamic Translation