how to extract MTTD and MTTR in Servicenow

[Belle1]

how to extract MTTD and MTTR in Servicenow

[Adam Stout]

Can you explain a little more about what you are trying to achieve and what is the blocker?

[Belle1]

I am wondering which field should I use to extract information from ServiceNow to  report the incidents MTTD and MTTR. 

[Aaron Munoz · Accepted solution]

Out of box there is a metric definition for the incident table called "Create to Resolve Duration" which measures how long it took for an incident to go from creation date/time to the moment it was marked as resolved.

[Sylvia2]

Is this report only available to fully licencesd  PA users or the free PA  users? as i cant seem to be able to find it Thanks