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Multi-Level Pivot Table with Count as the Only Column

Hello, I want to create a report with multiple rows (two variables) and Count as the single column, like this: I have already implemented the workaround described in the discussion below (create a multi-level pivot table and add the active field as t...

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KStaf by Tera Contributor
  • 688 Views
  • 1 replies
  • 0 helpfuls

Resolved! How To list members of a Group in a Report

I am trying to build a report that lists the members of a Group.   I tired using the sys_user_group table and then seeing if there was a related list to the sys_user table but that did not seem to be an option.  I did try in reverse. Is there a way t...

Value Formatting in Reports - Removing the Days

Hi, I'm trying to create Service Level Management reporting on KPIs such as 'Average Business Elapsed Time' of SLA records. Taking the business elapsed time - if we have a customer with a 8 hour business hour schedule and data against a record shows ...

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Mike Turner by Tera Contributor
  • 1101 Views
  • 2 replies
  • 0 helpfuls

Platform Analytics Experience

It is with regards to the out of the box dashboard "IT Manager". Recently our instance upgraded from Vancouver to Washington with that Platform analytics also migrated to new Platform Analytics Experience. Post migration the out of the box dashboard ...

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Vinod Ghadi by Tera Contributor
  • 919 Views
  • 3 replies
  • 0 helpfuls

Resolved! How do I change an Interactive Filter's display value?

Our reporting team is looking to build an interactive filter on the Incident’s [caller_id] field, so that a report consumer can filter the incidents by Caller. However, the display value is currently Name on the [sys_user] table. So the report consum...

Howard9 by Tera Contributor
  • 4715 Views
  • 5 replies
  • 4 helpfuls

Resolved! Performance Analytics Migration Center not enabled?

In our development instance we upgraded from Vancouver Patch 8 to Washington DC Patch 1 Hotfix 2. We updated all plugins. We went to the Performance Analytics Migration Center to start moving our content only to find that the Migration Center is not ...

mah1 by Kilo Sage
  • 2586 Views
  • 10 replies
  • 5 helpfuls
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