Hello everyone! I've recently been tasked with adding an interactive filter to one of our operational dashboards and have been struggling to find the right combination of things to make it work. Is there a way to filter incident data based on what im...
Need to have a Cascading Filter based on the logged in user (for ex: incident.caller) with the respective user's L2, L3, L4, L5 to get selected. If you are the caller and no more users under you, it should appear single inputs for L2, L3, L4, L5 as o...
Hello Experts, Need help from you. I am creating report thru CMDB Query Builder. I am connecting 2 CMDB tables but not all records are showing. For example, I want to show all records in Table A "with" or "without: mapping/relationship with Table B. ...
I've had a request to show where a target has been missed 3 months in a row for a particular indicator. Is there a way to calculate this via a formula indicator or view it elsewhere?
Hello, as admin in devnow environment I can not see "configure function fields" button anymore. Below is what I see when configuring the report
Hi, I have some PA reports running on a monthly basis for an Incident Management dashboard, the report being Last months incidents created. The data is all correct but it is proving confusing to users of the report as the labelling on the widgets is...
We are facing an identification error - MULTIPLE_DUPLICATE_RECORDS - Found duplicate records in table [cmdb_ci_hardware] using fields [name]. The linux server that we are discovering already has 7 records in cmdb with the same name, out of which 6 ar...
Hello,I had some questions in the Platform Analytics Academy chat on 12/9 that Dan said would need some research after the Academy. I am posting my questions here in question they help anyone else: - When sharing reports or in the Requested by / Owne...
By what release/by what date will the new Platform Analytics Experience be enforced/mandatory/the sole option? When will the current version be made obsolete? My team and I have seen some conflicting messaging and want to confirm dates/timelines. Tha...
Hello everyone,Recently, I was requested to create a special report that involves calculating the 90th percentile average (AVG) of task resolution time each month. There are some specific requirements for developing this indicator:The average resolut...
Hello, We are building reports in Platform Analytics Workspace in Vancouver. We are reporting off a table, grouped by assignment groups stacked with reassignment counts. The stack is not in numerical order and we'd love to fix that. Is it possible in...
Hello! Currently in ServiceNow, the "Actual Duration" on a feature cycle time is calculated by taking the difference between the moment a feature is moved to an "In Progress" state and the time it is marked as "Completed," essentially calculating the...
Hello, We are a Platform Partner in the Build segment developing and selling a Store Application called Data Content Manager. Our application includes many "Interactive Dashboards," and we are already developing new reports on the Workspace / Next Ex...
We have just gone live with the EC Pro for HRSD. As we start to look at performance analytics out of the box, I was curious if any other customers had best practices to share around gathering reporting requirements. Or if ServiceNow has a template ...
Hi Team,We need to create a interactive filter which should display unique value from the table, in our we have created a custom table which stores data in below formatNameGroupABCTestGroup1ABCTestGroup2ABCTestGroup3BCDTestGroup4BCDTestGroup5BCDTestG...
