I am working on report1.the number of incidents and requests(RITM) that have been assigned from Assignment group: A to group B. 2. the number of incidents and requests (RITM) that have been assigned from Assignment group: B to any other Assignment gr...
I have a dynamic content block (which is working now), with a free type string field. I'm wondering how can i create a drop down to select from so that the data can be filtered that way? The code is below Thanks<?xml version="1.0" encoding="utf-8" ?>...
Hello all, I have a dashboard and want to open another dashboard within an iFrame and have it stay within the current dashboard and not open in a new window. I cannot figure out how to do it for Dashboards within ServiceNow and not an external link. ...
I'm looking at going to the new Platform Analytics Dashboards from the older Dashboards. I've noticed there are some elements not listed. I have developed a LOT of items for the older Dashboards and want to bring some items over. I am aware I can mig...
When creating a formula indicator, I've taken to making the time series of contributing indicators as "daily" b/c I can change the time aggregation at the time of data visualization. (weekly, monthly, quarterly, etc)But I noticed when I set the Unit ...
Hi Everyone!I'm looking to create a Incident Trend report that would show me the amount of tickets created for an Assignment Group hourly so that I could understand the workloads.We are using the SNOW instance that does not have the Reporting section...
Is it possible, and if it is, how can I accomplish creating a report that will basically take a screenshot of what devices on a CMDB computer table were in an 'Installed' install status at the end of the month for the last 6 months? CIs change Instal...
Hi I need to create a report on Average Response Time(SLA) for security incident response table.I can create it in Reports module but I dont know how to create it in platform analytics.
How to remove data table from visualizations on Platform Analytics Dashboard. I do not want it.Earlier in Performance Analytics dashboards - based on reports, there was an option. Here, even if I choose not to show data table - it still shows, which ...
Has anyone ever encountered flat graphs in their dashboards? I'm new to Performance Analytics (PA) and dashboarding. I took over a dashboard after a leadership change a few months ago. I had to update the indicators to represent a specific section i...
Hello - I am still learning platform analytics and trying to build some visualizations. I was wondering if there is a way to display percentages on numbers or charts. For example, it is possible to calculate SLA compliance with a percentage using per...
Good Afternoon Friends, We are working on automating our KRIs and KRMs. One use-case/ function we are looking for is when a KRI threshold value is breached, the corresponding color changes from green to red or yellow in the Platform Analytics visual...
Hello Everyone, I have a requirement to display the duration of chat interactions grouped into specific time ranges. For example, I want to show how many interactions fall within 0–20 minutes, 20–40 minutes, and more than 40 minutes. I'm planning to ...
We are looking to Remove few options under 'Run' when user click on New scheduled report.so report_scheduler can be given out to users and can avoid Major Incidents comingWhat could be the potential impact on this moving forward when we move to platf...
I'm trying to create a visual which will compare 3 different sets of data in a time series bar chart where each bar represents one of the data sets side-by-side. In the legacy reporting tool this wasn't an issue; however, in platform analytics I'm e...
