Hello,I'm working on a platform analytics dashboard: is it possible to multi select some elements in the dashboard so they can be deleted in bulk?At the moment I have to select each element one by one and delete it Thanks
We are building a dashboard to replace the default Overview dashboard showing the "donuts" in Service Operations Workspace.This dashboard shows our agents work, and their team's work based on the assignment group they are member of.A small number of ...
So on the older dashboards, there is an option for some reports while on the dashboard for Act as an interactive filter. I started working on the new Platform Analytics Dashboards, and I'm not seeing that option. I see the filter option, but that is...
Hi Community, I have received a requirement from our client to build a report on incident table to show the life cycle of incident, specially the would like to capture the total reassignments of incident, not just the count but the actual groups betw...
When working with an automated indictor, there is an option to view "Scores for this indicator". I like the appearance and see some advantages in viewing data in this format. Scorecard-Pivot comes close, but not quite what I'm looking for here. Is th...
if an incident or request ticket breached within 36 hours open and or closed , i want that report to send the email address?
Hi. We are starting a soft migration to Platform Analytics. As a step in this, we would like to prevent users from creating any new reports and dashboards in the core UI tool and thereby force them to use Platform Analytics. So they should be able t...
Hi Team, I need to capture the widget view rates, quick links clickthrough, rich description clickthrough in portals. How can we achieve this. Can we use content library? https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/pag...
I am running some tests to see if any of the plugin updates for Platform Analytics have resolved some of the previous issues we were seeing a couple of months back. One thing I can't seem to figure out is how do I get back to my visualization from a ...
Is there any way to add Interactive Filters, Content Block into a dashboard opened from Platform Analytics ? I did try to find documents about it but I found none.
I am trying to understand how User Experience Analytics works. It seems to have a lot of good data, but I'm confused by some of it. When I view a knowledge article in Employee Center it shows a view count on the page. This number is very different th...
Hi All,in my Platform Analytics dashboard, I have added the Single Score component (https://chatgpt.com/c/67d8f71e-92b4-800b-8d48-9dd880782cda). Such component has the "Chart Interaction" property. I have selected Chart Interaction Action=go to data ...
I am looking to add a filter to a platform analytics dashboard to filter visualizations based on users in a List Type field on the table. I am able set a filter at the individual visualization level but looking to allow users to select a users name t...
Hello, I have been using Platform Analytics Workspace extensively. Unfortunately there seems to be a particularly 'nasty' bug where if a Dashboard filter is created, applied, and then deleted - the dashboard continues to apply the dashboard filter "i...
Hi all,I'm attempting to put together a Dashboard that collects data from a single table and uses field values. It's a table that has a reference to a group and a number of integer fields that hold the interested data. As an example, one of the field...
