I created multiple report. I used the "include with" function under scheduled report and it is works. But i think it is still so much attachment in one email. So, may I know is there any solution to combine all reports into one PDF? (or other workaro...
Hi there, Not sure if the correct way to go about this. kind of like an If Then statement I have a table where I have multiple values. For example. I have a table with a grade field. However people have entered in values like.AGrade AB Grade BC...
Can we integrate Power BI reports in to Service Now reporting dashboards?
Hi Everyone, Is there a way to report on the usage of predictive intelligence similarity model ie. similar to the predictor results report dashboard which captures classification solution. Or its only the Stakeholders/Service desk agent session to co...
I have created a function field, but cannot be used in the report.When I use the function field to group the report, it will show "Access to this content denied based on report_view field ACLs."
I'm trying to do a report based on created, resolved and open. Fairly standard if I want that done for right now, but what if I want to look back to a date three months ago and tell how many open tickets there were on that day?I'm sure it's really st...
Hey guys, what's up! I'm from Brazil, and relative new to PA. Me and my team are trying to create breakwdowns using text fields. In my company, many stakeholders need to know/see reports and PA Dashboards using this variables. Right now, we have a c...
I created this document in an effort to help customers get started with Performance Analytics. I figured this would be helpful to anybody new to PA. Any feedback is welcomed. I created two documents, one high level, and one field by field with use ca...
Are Scores stored in PA tables the same thing as snapshots?or do the snapshots turn into scores?Confused deploying these PA widgets.. where is the data stored, where does it come from? are there staging tables?
Hi all,i was having a record producer variable where the variable is on the hr case table i need to see all the values which the user has submitted on that particular variable. The variable type is date
How to know where the indicator is used (in which dashboard)?
I have a requirement to populate a breakdown element from a Dashboard with values that I was able to only retrieve creating a database view.The breakdown element is on Assigned To field from Interaction table.The database view is a join of interactio...
Hi, I am attempting to use performance analytics to show the different types of contact types for incidents each month. I have been able to create a breakdown but it only seems to work for the most recent month, and despite doing some digging I canno...
Hello~I need to report on the daily total # of users who've accessed the Service Portal, as well as the total # of user sessions (Vancouver).I keep attempting to pull this information from the sp_log, but it only is showing the user session count - I...
I created a report off the Task table to get all open tickets. I want to include all tickets that have been assigned to members of certain groups. The Assignment Group field is not consistently filled in so I have to rely on whether the Assigned To...
