Hello Community, I have a requirement to add a Breakdown of the field called value, which is located on the incident_metric table. The below script doesn't work and needs help. I have created a Bucket group and added them under the breakdown sources,...
Dear community, I hope you can help me with this little problem of mine. I am trying to create a report that gives me the list of all service catalog tasks (SCTASK) where the users who initiated the request are part of a specific group. So, in the ex...
Hi I'm looking to create a report that shows the average time it takes each assignment group to resolve a parent incident each month (in a column bar chart preferably). This can be in either normal reporting or performance analytics
Hi I'm trying to see which of my staff is contributing to tickets in Service Now.While I can write reports on how many tickets were created or resolved. I really need this: How to run a report or query on a specific agent to list which tickets they l...
Hi Community, I have a field on a record that has value (there are some business rules that do some calculations to come up with this value). I want to display a dial with this value within UI Builder's Data Visualization component. I have the compo...
I wasn't aware of the maximum number of breakdowns/values that can be added to an Indicator in Performance Analytics.After hitting this limit scores are no longer filled out. All 0's. I've tried:- removing the breakdowns- clearing scores- unchecking...
Hello everyone,I need to retrieve the information from the `business_percentage` field in the `task_sla` table to populate the `u_sla` field in the Incident form. If possible, I would like to retrieve the graphical representation with the percentage,...
I am looking to update the OOTB "No data to display" icon and text displayed on reports that are embedded into a dashboard. After reviewing a previous community post around the same ask, we updated the 'no_data.svg' image on the Images table, but it ...
I grant "public" role with viewer permission to one of my dashboards. When trying to access the dashboard from public internet, still be asked to login first to access the dashboard, why the "public" role doesn't work? Do I need to first "publish" it...
on cmdb_ci_server table we have 3500 servers. I need a report to be created when we pull 2 servers from the servers table and compare them. The differences should be highlighted. 1.pick 2 servers from servers list. 2.Compare all the column values an...
Hello, we have report, that shows WEB/CHAT/PHONE tickets created for This year.Problem is that it does not show chat and phone type ticket for One agent. If we make report period to 3 months, data is correct.Noticed that in the data table agent has n...
Hi -We've been making dashboards via the legacy method. Will older methods of making reports and dashboards continue to be supported? If so, for how long? Just trying to get some idea of when (or if) we should switch over to Platform Analytics vs ...
*Inside the performance analytics, I tried adding the data source.*For that I selected the table -> Then applied a condition -> Then Clicked on Run button*After that data is not showing below, Instead it is showing a message "The list of records c...
All- I would like to get insights into how others have managed reporting across their enterprise. There are always two schools of thought on centralization of data & reporting vs decentralization. Is there a middle ground you have found. My experi...
Is there a system property that allows setting the number of records that can be exported to excel in Platform Analytics?similar to glide.excel.export.limitIs there a way to add the CSV option to the file type ? (Currently list reports from platform ...
