Hello community! I was wondering...is there a way in Platform Analytics where multiple filters can be set up in a hierarchy that depends on the parent/child relationship of a single table, for instance...the Group table? A parent user group could be...
Hi All, I have a requirement to calculate "Average time spent for a request from when the record was created until the request is accepted or rejected". Please let me know how to calculate the average time, I need to use this in Performance Analytics...
Hello,We recently upgraded our dashboards using the migration tool in Platform Analytics. The reports all look good after changing to data visualizations, however the tabs on all dashboards now show sysid along with the tab name. We have quite a fe...
I am new to ServiceNow and the Community. I am noticing a "Financials" tab on the Project Workbench dashboard. Can someone help me/guide me through removing that? I was asked by management to do so.
I need help with creating a report where it shows when in the history of a ticket, it was assigned to Service desk. example: on 1st oct the ticket was assigned to Service deskon 5th oct, the ticket was assigned to application team I need this ticket ...
Hi, Community I would like to know more details about Funnel Graph.What I want to know is how AI search assist on a Record producer works well like how many times AI search Assist run and how many users click the result.There are some event triggers ...
In core UI report, we can create function field, however, can't find it under platform analytics -> data visualization, is it expected? Do I have to go back to core UI report to create function field? Thanks.
In PA, is there a way to show the dates of weeks on an x-axis instead of the week number? If you trend by week it will display the week number and year, however in Performance Analytics reports it will show the actual dates of the week.
Is it possible to disable the options from platform analytics dashboard, I would like to disable delete, share and duplicate options from below
Good Afternoon I would like to know: 1 - What is a "Trend filter" and what application for it? 2 - What diference between "Relative" and "Between"? and what application for it 3 - What diference between "Is Empty" and "Is String Empty". Thanks Erasmo
We are using AWA and I need to track the amount of time our agents are Available. In the past I have been doing this by pulling an excel report from the awa_agent_presence_history table and running some calculations. Unfortunately this is not meeting...
First, please note that I am not a developer, but an active user who is trying to self-teach due to low dev support resources. Appreciate any insights. Thank you! Question: Is there a way to show all goals and targets and filter that list by portfo...
Hi everyone, I’m from Frubs, a Pakistan-based eCommerce brand that sells premium medical scrubs for doctors and healthcare professionals. As we grow, we’re looking for smarter ways to automate our operations — from order management and vendor coordin...
Hi, Users are unable to see dashboards its showing below issues1)"Cant Display the Dashboard" 2) I tried migrating dashboard from performance analytics to platform analytics and the reports in the dashboard disappeared . When i check configuration ...
Hi All, I want to create a role which provides the user who are not having the fulfiller License they can be able to view the reports and dashboard. I have tried creating the role with ACL added pa_dasboard, report_view, sys_ui and sys_db_object. Sti...
