How to make a dashboard visible to an external user?

[Smith Johnson]

Hello all,

I have the following issue: I try to make a dashboard visible to users with snc_external role. Even if I specify the dashboard to be restricted only to users with snc_external role, when an external user enters to the dashboard's URL, there is a security access constraint.

I attach some images of my dashboard and the issue that I face.

And the constraint issue:

Any ideas and comments are welcomed. Your assistance would be significantly valuable for me.

Thank you in advance.

Regards,

Smith.

[Slawek_Radziewi]

I would rather try to use Service Portal page and PA widgets put on page which should be easier to share publicly.

[Smith Johnson]

@Slawek.Radziewicz  Hello, thanks for your answer.

I tried to put my report to a PA widget on service portal, but even if I set the page to be public, the external user still faces a security constraint.

Any ideas how I could fix it?

[Slawek_Radziewi]

Reports still require access. 

Try to use Performance Analytics widgets.

[Smith Johnson]

@Slawek.Radziewicz  Thanks again for your reply.

I made it work, so the external user can have access on a report on Service Portal, but the external user can not see the actual data. The visualization of the report is not visible to the external user. I receive "No data to display".

I use the incident table to this report. As admin, I can see the visualization.

Any ideas how to solve this?