Hi All : When I only select the catalog => everything is ok If I also select the Category “X” => everything is okBut for certain selections, this is not the case, such as “Y” => KO displayAlthough we are supposed to display elements => "Y" appear wh...
Is there a way to get a distinct count of users. I am trying to create a dashboard that shows total number of sessions and distinct count of users associated. As of right now I am not sure how to get the distinct count of user ID's. Any help woul...
I have 2 indicators that follow 2 breakdowns on 2 group fields. However on the dashboard, they only select 1 breakdown. So Indicator 1 is mapped to Assignment GroupIndicator 2 is mapped to Support Group (custom field) I am trying to create a formula...
I am building a dashboard in the UI builder Advanced Analytics and am trying to add in some hyperlinks for people to click on to be directed to supported pages. I figured Buttons would be a nice way to do this and was wondering if there is a way to...
I would like to create two reports; one for Incidents and one for Tasks. But, in particular, I would like to see on my report all Incidents and Tasks closed between 17:00 - 19:00, daily. But, my report does not seem to pull JUST that time frame, i.e...
I have a VTB that contains card tasks created by and assigned to members of my team as well as card tasks that are assigned to users outside of my team but are still being overseen by my team. I am trying to create a report for my team to show the wo...
Hello, I have to create hourly rate for x-axis on my already created performance analytics, which measures Client Response Time. I tried to create a breakdown, but if I try to create breakdown from wizard only few reference fields appear to be availa...
Hi all, I am new to reporting and would like to run a report that shows Cases that do not contain the 'Z_ORT_Manual' SLA Definition. When running a report under Task_SLA table to filter out SLA definition = Z_ORT_Manual the report only filters out th...
Hi, We have a requirement to get a dynamic content block to respond dynamically to an interactive filter on a dashboard. However, we are facing issues while trying to pass the value of the interactive filter to <g:evaluate> section in the dynamic con...
Hello, We are about to start our journey with Platform Analytics.If we would prefer to build in a non-prod environment and migrate the finished product to production, what PA components can be captured in an updateset? What are the best practices? T...
Hello,We have a dashboard that contains a report with a list of active records. I have a requirement from a business stakeholder to be able to filter the report using a Scheduled start date field, by selecting a beginning date/time and an ending date...
Just looking for training other than Now learning for reporting, dashboards and PA.
I need more than 9 dashboards to be displayed here, ideally 15 to 20. Is there a setting somewhere, and if there isn't there should be.
Hello team,I can't find this function. Who can help me? Does a plugin need to be installed for this? BR https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/platform-performance/concept/c_RunSystemDiagnostics.html
I was trying to run a report under asmt_assessment_instance to get: All surveys (responded and not-responded)If responded, show response. However, I can't seem to find the right column to show the response. Can some point me to the right direction?
