Since Washington and the move of Platform Analytics out of workspaces, the user experience of dashboards has gone significantly backwards due to a number of factors1) Chart Interactions not opening in workspace tabs2) Views have reverted to UI16 3) I...
Hi all,I have created a filter of date type and it was not working. Can anyone help me how to test whether the script part is working or not. I.e., can we put alert or log or the ways to test the custom block programmatic code part
Not sure if it is possible but looking for guidance on if it is possible to enforce a group by on a list view. I know this is possible if you are using an application module but in our use case we want to have this group by somehow attached to a view...
Hi everyone, Well basic question: I created an Interactive Filter for my 'user survey feedback' dashboard to filter on user's location country. Location is part of the Incident ticket. I created the Interactive Filter with Reference table 'cmn_locati...
I know we can filter via "created" date time using "past month, past 3 month, past 6 month, past year" like this, shall we filter by selecting individual month like "2024 Jan, 2024 Feb, etc" like this? Thanks.
Hi Team, Is there any way to automatically refresh a Dashboard ? Or refreshing reports except single score reports(since they already have automatic refresh). Please help. Its very urgent. Any help is appreciable. Thanks & Regards, Surya
What kind of column in table can be used as "group by" for reporting? 1. Some columns can be used as "group by" even it's string type, however some other string type column can NOT be selected in "group by" column in report, why? 2. Sometimes we fou...
Hello, Is it possible to use, for example XMLHttpRequest API and GET, to retrieve information from external API and show it as VA response. Thank you!
Hello, I’m trying to calculate the average age of open incidents on a weekly basis in Performance Analytics. I’ve created an indicator using the formula: Summed age of open incidents / (Number of open incidents * 24). I’ve set the collection frequenc...
Hi All, I attempting to create a PA script to find the count distinct of knowledge articles marked as either this helped or attach on incidents. To do this, I know I need to query the cxs_relevant_doc_task table to find out if the incident was marked...
For some of our groups, we have a round-robin incident assignment where whenever an incident is created or updated in some assignment groups, it will automatically fill in the assigned to field. That is all fine.The incident metric called "Assigned t...
Hi All, In my report from service now for table 'Incident', Made SLA column is appearing as 'True' for all the INC's. Is it safe to assume that the SLA has been 'Met' as Made SLA is having value 'True' ?
We're trying to pull reports of all incidents opened 3 days, or 4 days, or 5 days ago and using relative doesn't provide us with any data. Using "Between" doesn't provide us with the options we're looking for. We're currently on the Kingston release...
Hello Experts,I want to create backlog reports for Incident and Requested Item that fetches data weekly.Do we have to create a new PA widget and indicator for this or we can use any OOTB one.Please help.Thankyou in advance