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List view with group by for drill down view

Not sure if it is possible but looking for guidance on if it is possible to enforce a group by on a list view. I know this is possible if you are using an application module but in our use case we want to have this group by somehow attached to a view...

Resolved! Interactive Filters - Display Country Location only

Hi everyone, Well basic question: I created an Interactive Filter for my 'user survey feedback' dashboard to filter on user's location country. Location is part of the Incident ticket. I created the Interactive Filter with Reference table 'cmn_locati...

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FrançoisL by Tera Contributor
  • 2539 Views
  • 4 replies
  • 1 helpfuls

How to auto refresh Dashboards

Hi Team, Is there any way to automatically refresh a Dashboard ? Or refreshing reports except single score reports(since they already have automatic refresh). Please help. Its very urgent. Any help is appreciable. Thanks & Regards, Surya

suryamol_s by Kilo Guru
  • 30624 Views
  • 17 replies
  • 10 helpfuls

Metric- Assigned To Duration Metric Problem

For some of our groups, we have a round-robin incident assignment where whenever an incident is created or updated in some assignment groups, it will automatically fill in the assigned to field. That is all fine.The incident metric called "Assigned t...

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jlaps by Kilo Sage
  • 681 Views
  • 1 replies
  • 0 helpfuls

Incident Table- Made SLA Column

Hi All, In my report from service now for table 'Incident', Made SLA column is appearing as 'True' for all the INC's. Is it safe to assume that the SLA has been 'Met' as Made SLA is having value 'True' ?  

SiddhantT by Kilo Contributor
  • 1066 Views
  • 1 replies
  • 1 helpfuls

Resolved! Incidents created 3,4 or 5 days ago

We're trying to pull reports of all incidents opened 3 days, or 4 days, or 5 days ago and using relative doesn't provide us with any data.  Using "Between" doesn't provide us with the options we're looking for. We're currently on the Kingston release...

troyjohnson by Kilo Contributor
  • 7316 Views
  • 6 replies
  • 2 helpfuls
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