Hi, I am trying scheduled a report, but after saving scheduled report the respective report preview is not available after clicking on "preview this report" icon. As the report is present on instance. Please find attached file. After executing the sc...
I'm trying to determine if a PA script will solve my problem. The metric I'm trying to create seems simple, but I can't figure out how to do it in 1 Automated Indicator. In my change_request_metric table, within the definition of 'Change State Durati...
For a given table, how can I rank the fields by how often they are used currently? For example: cmdb_ci_upssys_id (100% utilized)name (100% utilized)IP Address (94% utilized)Serial Number (89% utilized)Owned By (40% utilized)Support Group (37% utili...
Hello,Lately my team has been getting emails that the PA VSC Daily Collection errored out. Looking at the logs, it runs again after the failed attempt and collects everything is needs to and finishes without issue. Here is what the error looks like: ...
Is it possible to create a report that lists all knowledge articles that have more than 1 version, and then in another column the count of how many versions each knowledge article has?
Dear community, I hope you can help me with this little problem of mine. I am trying to create a report that gives me the list of all service catalog tasks (SCTASK) where the users who initiated the request are part of a specific group. So, in the ex...
Hi I'm looking to create a report that shows the average time it takes each assignment group to resolve a parent incident each month (in a column bar chart preferably). This can be in either normal reporting or performance analytics
Hi I'm trying to see which of my staff is contributing to tickets in Service Now.While I can write reports on how many tickets were created or resolved. I really need this: How to run a report or query on a specific agent to list which tickets they l...
Hi Community, I have a field on a record that has value (there are some business rules that do some calculations to come up with this value). I want to display a dial with this value within UI Builder's Data Visualization component. I have the compo...
I wasn't aware of the maximum number of breakdowns/values that can be added to an Indicator in Performance Analytics.After hitting this limit scores are no longer filled out. All 0's. I've tried:- removing the breakdowns- clearing scores- unchecking...
Hello everyone,I need to retrieve the information from the `business_percentage` field in the `task_sla` table to populate the `u_sla` field in the Incident form. If possible, I would like to retrieve the graphical representation with the percentage,...
I am looking to update the OOTB "No data to display" icon and text displayed on reports that are embedded into a dashboard. After reviewing a previous community post around the same ask, we updated the 'no_data.svg' image on the Images table, but it ...
I grant "public" role with viewer permission to one of my dashboards. When trying to access the dashboard from public internet, still be asked to login first to access the dashboard, why the "public" role doesn't work? Do I need to first "publish" it...
Hello, we have report, that shows WEB/CHAT/PHONE tickets created for This year.Problem is that it does not show chat and phone type ticket for One agent. If we make report period to 3 months, data is correct.Noticed that in the data table agent has n...
*Inside the performance analytics, I tried adding the data source.*For that I selected the table -> Then applied a condition -> Then Clicked on Run button*After that data is not showing below, Instead it is showing a message "The list of records c...
