Hi ,I've created a metrics for request item table but records are not visible. and there one database view for request item table Would you guys please help here, i need to create a metric report for request item table.
I'm creating a Dashboard that on a monthly basis gets the count of all tasks type we use (incident, change task, catalog task, problem task, etc.). It then combines them into one count. Now they want to add the count of employees. This is all based o...
Is it possible to create a report to list all applications installed on specific computers? This would be by Class, so all servers or all laptops and ideally allow a filter for specific application vendors, applications and versions or editions. I c...
Hello,Please can you help me in order to create a report (or indicator) for monthly Backlog Trend: Tickets that are in an Active state on the last day of the month.We thought about creation date ranges (less than 7 days, <14d, <21d, <28d, >28d).Thank...
I'm being asked to create a graph to show number of incoming tickets vs number of tickets closed over time. I'd also like to get the totals for each column to be displayed above each bar. Thanks in advance.
Hi All I have spent the last week crafting a fabulous dashboard so my senior management can see metrics for the pas month now I am asked how do they print this as our board would like this report but printed they do not want to use ServiceNow prefer ...
Hello all, We have a requirement to send multiple reports from multiple tables in a SINGLE PDF as a scheduled report. As of current OOB, we can send multiple reports each as a PDF. Example : For 10 reports in a scheduled report, we'll send 10 PDFs i...
I understand that metric is a way to track duration and once created it still start from creation date moving forward. It will not capture the past tickets. Onto my questions: 1. Is it similar to PA and reporting as in it will take a snapshot of th...
Hi, I have to schedule a report in servicenow. I want a subject line as " Report of MM-YYYY" format the month should be previous months. Any one knows the java script ,, kindly post the answer.
I am trying to create a dashboard widget that will show how many RITMs were submitted with each of the options specified in one of two variables. I used the details from this older post to create my script, https://www.servicenow.com/community/plat...
Hello, Need help to create a report to find any approved RITM's that have no catalog tasks due to an error or system issue. Any suggestions? Thanks.
Hi all, I have been asked to create a report displaying the number of Changes opened by each Assignment Group per month. They need to be divided up by Type of Change and month opened. It should ideally be something like this, except divided by month ...
I'm making an Interactive Filter to chose a task type (I want just to have 2 options: "Catalog Task, Incident"). However trying to get the Task type field from TASK table doesn't work due to there is no way to identified "what it's an incident or a c...
I am looking to create a report on Tickets (various types, mainly Change records), assigned to a nominated Assignment Group, which have a Tag attached. i.e. logically, List any ticket of type "nnnn" (e.g. Chang/Incident/etc.) where assignment group =...
I have a list collector variable on catalog item and users are selecting multiple values. I want to compare that values with custom table field.how can I achieve this?Please suggest me a solution Thanks
