Hello guys. I've created an external report and would like to be able to link (add a hyperlink) to the given incident. I noted the URL (the address in the web browser) does not include the incident. Is there a way to have a link to the ticket (inc o...
I am using report source as data source in the indicator source PA . The issue is below: When I declare ‘Resolved on Today’ and if today’s score is 0, it shows 0 for all previous scores. When I declare ‘Resolved on this Month’ and if this month’s sco...
We have been noticing that updating the articles, are reducing the relevancy scores for the article
I have a table with already calculated scores that I am trying to create automated indicators on but the historical job I have is not retuning the individual scores, but instead seems to be influenced by the aggregate attribute of the indicator. tab...
I'd like to generate a report that specifically identifies users with exactly 2 subscriptions. I've applied a filter based on user roles and grouped the data by users. While it correctly identifies users with 2 licenses, it also shows users with just...
Hello, Is there a way to use "case when" as a function field operation in the report designer ?the list of available operations is too limited and I don't find a way to add custom function.Thanks in advance
I need to generate a report that tracks the number of specific licenses that have been removed from users within a given month. While the subscription overview displays added licenses, it doesn't provide information on revoked licenses. How can I ret...
I'm not sure if I'm doing something wrong of the bar chart in the platform analytics don't display the first and last columns accurately.See the example below, There is data for Priority 3 and 4, and you can see it by hovering over the bars, but the ...
Hi Team,I am attempting to apply a filter using the keywords "Ops Automation" to search for all the incidents where this specific string is mentioned under the work notes. However, I am also receiving results where only the word "Automation" is prese...
I have a script include that accepts in a table, field, and custom query and displays duplicate values. I use this script include within a filter to build certain reports. The reports display the exact information I'm after, but whenever I try an...
Hi, Whenever I am using a UI Policy Action to hide a field on the form based on some conditions, when the condition are not meet, I am seeing indentation for the fields on the form. Need Help!!!!
We did work on a custom interactive filter using dynamic content block to filter reports using a from and to date. We did load the filter to enable 1 month selection so it becomes less performance load on SLA based reports. The interactive filter bas...
Can an existing Dashboard be copied or moved to a Tab within another dashboard, I have 3 dashboard which I want to merge into 1.
Hi, Can somebody please help me to understand how the History on the survey scorecard is calculated We have used the following link which has helped us to understand the aim of the history scorecard is that the system averages the ratings from the t...
Does the User Experience Analytics tool store the referrer header from the request when a session starts? For example, we would want to know how a user got to the KB/ServicePortal, did they go through Google, another website or with no referrer? I kn...
