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Resolved! role

What role is required for access to see the data in snow ticket dashboard.

SakshamB by Tera Contributor
  • 1365 Views
  • 2 replies
  • 1 helpfuls

Use sys_filter on dashboard

Hello,It's possible to create filters on a viewlist (incident, sc_tack, sc_req_item, ...).User can save filter and re-use it or share it. I would like to use a saved filter directly on a dashboard.In this dashboard, there are 3 reports: list, single ...

nicolasropi by Tera Contributor
  • 1814 Views
  • 5 replies
  • 0 helpfuls

Platform analytics filters are not working

Hi all, I created a dashboard in platform analytics workspace. Added a visualisation's data source as an indicator. And I tried adding the two filter. For eg: priority & assignment group in incident table. Now only one filter is applied at one time. ...

SuvedhaVignesh_0-1727344990862.png

Resolved! Create a data visualization from a list

Hi. When looking at a list in ServiceNow, I can in most cases right click on one of the column headings and choose "Bar Chart" and "Pie Chart". But that takes me to the old reporting tool and not platform analytics. Any way to change this, so it's po...

Julie21 by Tera Expert
  • 3177 Views
  • 3 replies
  • 1 helpfuls

Metrics for Created Date

Hi all, I wanted some advice on whether I'm doing it right, whether it's from best practices on the workflow or the reporting criteria used. Scenario: I pull the ServiceNow report last month to find out created date of each ticket. However, when I pu...

Visual Change Over Time Help "rm_story"

I have an existing data visualization created within a dashboard (pic attached). It is connected to the "rm_story" table and shows the current stories by state (pic attached). I have been asked to create a visual to track the change of this data over...

exVisual.png

Resolved! Reporting: How to display the last record created

I'm trying to run a report off a table, and only want to display the most recent record created. For example below. I see that this report displays 126 records. I want to be able to display/show only the last record created. Or most recent record. Wh...

find_real_file.png
MStritt by Tera Guru
  • 7212 Views
  • 10 replies
  • 0 helpfuls
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