How to make a dashboard visible to an external user?

[Smith Johnson]

Hello all,

I have the following issue: I try to make a dashboard visible to users with snc_external role. Even if I specify the dashboard to be restricted only to users with snc_external role, when an external user enters to the dashboard's URL, there is a security access constraint.

I attach some images of my dashboard and the issue that I face.

And the constraint issue:

Any ideas and comments are welcomed. Your assistance would be significantly valuable for me.

Thank you in advance.

Regards,

Smith.

[Smith Johnson]

Here is my issue. The following is what I can see:

and here is what the user with snc_external role, sees:

The table that I use is the incident table. What am I doing wrong?

[Slawek_Radziewi]

Reason might be that user needs to be authenticated in order to see data.

Check with single score report if still no data.

[Ankur Bawiskar]

@Smith Johnson 

That user may not be having table level READ ACL on incident table.

Also check the query BR is restricting the visibility or not.

Regards
Ankur

[Ankur Bawiskar]

@Smith Johnson 

OOB users with itil and sn_incident_read role can see incident table data

Also try adding the required role i.e. snc_external to this OOB Table level READ ACL and then check

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=be7ff3d1870033000e56d61e36cb0b5b

Regards
Ankur

[Ankur Bawiskar]

@Smith Johnson 

Any update on this thread?

Regards
Ankur