How to puall a report of tickets once 75% of SLA is breched

shaik_irfan · ‎02-24-2019

Hello,

I need to pull a report of tickets which are about to breach and 75% of SLA time completed

AbdulAzeez · ‎02-25-2019

Hello Irfan,

Create a report of Task_SLA / Incident_SLa table and in the condition you can filter Business Elapsed PErcentage is greathan than 75

With this you filter the tickets whcih are about to breached and 75% sla time is completed

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Snehal13 · ‎07-10-2024

Thanks. Trying this gives the results but how to get the actual SLA for the incidents - whether is is response or resolution SLA. task.target is empty !

i want report of SLAs on incidents that are above 75 % elapsed time. this must include which SLA name and type which is passed 75 % and above.

Snehal13 · ‎07-10-2024

Thanks. Trying this gives the results but how to get the actual SLA for the incidents - whether is is response or resolution SLA.

task.target is empty

i want report of SLAs on incidents that are above 75 % elapsed time. this must include which SLA name and type which is passed 75 % and above.