Hi,Can anybody tell me please, state-resolved is active ticket or its one of the closed, cancelled states?In my situation, I would like to report open incidents. I chose conditions like Active is true, Opened on This month and it gives me next ticket...
Hi,My organizations supports many clients and we have multiple set up in one SN instnace. We have 3 domains and I am having trouble spinning up the PA tool. I tried following this vauge wiki Performance Analytics with Domain Separation - ServiceNow W...
Upon running the historical job for Incident - there are many warnings & errors; mostly around the volume of tickets:Example Error:Fetched too many rows from indicator source Incidents.Open. Allowed: 50,000 fetched: 214,266Example Warnings:Not saving...
Hello,In Performance Analytics, I have an indicator based on new incidents. The indicator has two breakdowns, one in regards to configuration item and the other in regards to responsible support group. The configuration item breakdown is giving a...
Just curious, I have not seen a price on this. Is it a Per Month or one time Billing. Any other additional information would be helpful too in regards to cost. Thanks
Hi All,Does anyone run data collections at an increased frequency? A repeat interval that means that data is even more real time and gives insight to the latest operational scores? Is there any negative implication for the ServiceNow instance if ...
Hi thereI am fairly new to PA, been have so far been successful in getting familiar with all the various components. One area I don't seem to understand is the frequency validIn indicator sources, I am guessing that the value is used to limit certa...
Hi everyone,I would like to filter the information in dashboards by multiple filters, simultaneously. We need the dashboard to be dynamic. For example, I want to see the information filtered by Client, Priority, Team and User.Step 1: I customize the ...
Morning all!This is my first post here (of many to come, I'm sure ) and I'm just wondering if there's anyone with knowledge on an issue that is puzzling me and my team. Within Geneva PA, we've started creating dashboards and have noticed that althou...
Hi Everyone,I am trying to build a Time Series( Line Graph) calculating average of a particular field. It is successfully calculating the average, the problem is for everyday it is showing the same average. I want to breakdown the report based on ano...
Hello Team, I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case. As to fix this, I went into the catalog item maintain- found the catalog ...
Hi everyone,I have 2 questions, related to breakdowns and filtering information in dashboards: * Is there any possibility to select multiple elements of a breakdown in the same widget? For example, I would like to see the number of incid...
Hello. I just need little assistance. I almost managed but still little issue.I could manage from 0 to 7 green. From starting 10 red. How i can manage numbers starting from 7 to 10 to be yellow or any other color.
Hello Team, Kindly assist on this query. Any incident which I pick and navigate to SLA tab to check the SLAs - there are some fields on the form I can also select the gear button or "update personalize list" to select more fields to show in the SLA t...
I'd like to create an interactive filter which filters out records (in this case, problems) by Tag. We provide a dashboard to our users and they often customize it using existing interactive filter options, like priority, or filtering by specific ass...
