I am having issues accessing Agent AI studio

[Siris]

On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page"  can anyone help to solve this??  I have the required roles admin, sn_aia.admin, sn_aia.viewer.

[Dr Atul G- LNG · Accepted solution]

Hi @Siris 

https://www.servicenow.com/community/now-assist-for-creator-forum/access-denied-to-ai-agent-studio-a...

The Root Cause:

This has been identified as a known defect (PRB1965167).

The issue stems from recent changes to the Now Assist Admin (NAA) Fulfiller SKU entitlements. These changes cause the ACL now.agent-studio.*/ux_route to fail at the script level because the function new sn_aia.AiAgentRuntimeUtil().hasValidLicense() incorrectly returns false.

The Solution:

To restore access, we applied the following workaround by updating a system property to bypass this specific fulfiller check.

Steps to resolve:

1. Change your application scope to Now Assist Admin Console.

2. Navigate to System Properties (sys_properties.list).

3. Search for the property: sn_nowassist_admin.ignoreFulfillerSubscriptionCheck

4. Set the Value to true.

5. Save the record.

Once this was updated, access to the "Create and manage" page in AI Agent Studio was immediately restored.

Thanks for the help!

[Siris]

  @Dr Atul G- LNG 

Hi Atul, thank you so much.  That worked.