Is there any way to track all the incidents raised under one assignment group and then reassigned to another [GET REST API]?

[i d]

Hi,

I would like to ask, is there ay way to track all the incidents raised under Assignment Group let's say A and then reassigned to Assignment Group B? If so, how to set up a sysparm_query?

The point is that if we move incident to another group we can't monitor his fates.

Thanks

[Jaspal Singh]

Did you try reporting on Incident Metric table?

If not, try it by adding filter as

Definition | is | Assignment Group

Value | is | A

OR

Value| is | B

Check for Value column to understand Group changed from A to B or A to C.

If so, how to set up a sysparm_query? - Can you elaborate bit more. Is there a need of reporting if so above should help.

[i d]

Oh, I forgot to add that I'm extracting the data using GET REST API. The tips provided above can be applicable also for setting a sysparm_query?

[Jaspal Singh]

Yes, it can & should work.