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Interactive filter not working

I created a (true/false) column named u_requires_clearance in the core_company table .     I then created an interactive filter "Require Clearance"   I added the filter to the dashboard but it is not filtering the list of tickets based on this filt...

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osvaldo2 by Kilo Contributor
  • 3209 Views
  • 2 replies
  • 0 helpfuls

Resolved! Target Color Scheme not displaying in PA widget

I have a widget with three formula indicators displayed inside. All three of these have targets applied to them, but only two of them show the color scheme for that target. All three formula indicators display data, and all three show the target in t...

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Brad51 by Mega Guru
  • 2757 Views
  • 4 replies
  • 3 helpfuls

Resolved! PA | Reassign & Reopen Breakdown

Hi all, I am currently developing a dashboard which focuses analysis on Open Incidents for one of our suppliers, and I am now in the process of building-out a number of the Breakdowns to support it.  The reporting requirement is calling for Breakdown...

DJL2 by Kilo Guru
  • 2601 Views
  • 4 replies
  • 2 helpfuls

Create Report on Incident time spent in each group

Hi team, I need to create a custom report on Incident table. The criteria is: I want the time spent of incident in each group. i.e. If a incident is first assigned to service Desk Team and then to Database Team and then to Hardware Team. I need to cr...

krishnaram by Kilo Contributor
  • 2667 Views
  • 3 replies
  • 0 helpfuls

How to Calculate Average Age % of open Incidents

I have a requirement to calculate the Avg age % open incidents in Days.  Have applied the below formula          OOB we have formula  "Summed age open incidents / Number of open incidents / 24 hours" to calculate Average age open incidents . Let me ...

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kriti2 by Giga Contributor
  • 3961 Views
  • 1 replies
  • 0 helpfuls

Create a public Dashboard

Hi all, I want to share a dashboard with all the company in our Sharepoint site of the company. I need to embed the dashboard content within a Sharepoint page. Is it possible? How can I do it? I look forward for your reply. Thanks in advance. BR

Sebastian S_ by Kilo Contributor
  • 7225 Views
  • 2 replies
  • 1 helpfuls

SLA BreakDowns by Assigned to

We are looking track and report on the usage of an SLA per assigned to user as an incident is transferred. We are having trouble configuring. Has anyone tried using this functionality in PA? If so, what have your results been. SLA Breakdown Definitio...

rlatorre by Kilo Sage
  • 2647 Views
  • 2 replies
  • 3 helpfuls
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