Hi,I have created few reports using Trend chart. We don't want the data table to be expanded in the dashboard since it consumes more space but we want the data table to be compressed in the dashboard. When the users need to view they will click on th...
We are trying to create a dashboard of tickets that will be displayed on a big monitor on our data center and we want to do it via service portal (more control on the layout). One crucial part of this is real time counters. We currently have this usi...
Hi, I have figured out a script to export report using csv format which is great but i cant export more than 50,000 recordsI have tried the logic of looping through and exporting 50,000 records at a time and combine them at the end but specifying a n...
Hi there - I am working with Dashboards in an older release of ServiceNow, Jakarta. Is it possible to deploy a standard, out-of-the-box calendar widget for my Start and End dates? In other words, a little pop up calendar for a Start date and anothe...
I am attempting to combine the Incident table and the Task table to create a custom report in ServiceNow. When reporting using the Database view I can pull most of the information except the additional comments and work notes don't come over. The...
Hello,I am facing difficulty in taking report of users who dont have itil roles,Current functionality is we created a group name ITIL and added the itil role to that group, when i assigned by default child roles related to itil are getting assigned...
When Exporting records via XML from one instance and importing into another instance to preserve sys_ids, the Created and Update Date/Time stamps are identical from the source system. This drives the Reporting people nuts because in Snow Mirror (and ...
Hello Everybody,I would like to know how to manage to see my TAGS on a report in 2 différents table (INCIDENT and Req).In fact, in my instance ServiceNow i can see my Tags ( Screenshot below : "Télétravail") directly on the table REQ (Éléments demand...
Hi. I'm very new to ServiceNow, and am working through a few basics. I'm not entirely clear on expected behavior, so please let me know if I'm missing something here. In short, I'm trying to create a very simple iFrame to load static content. T...
Hi ,I want to create a single report which show how many incidents are created Vs closed per assignment group in a Pivot table.1. I gave state state in the column field which the below pivot but we need to display(New/Assigned/Pending) as single stat...
Hello,Wish you all a very Happy New Year.I am trying to build an Indicator to calculate the Summed age of Assets (to later find out the Average age). The asset table has the columns for Release Date and Retired Date and I need to calculate their diff...
My company uses a survey that is tied to a questionnaire. I want to pull the responses potential clients give to the survey into a report, but I don't know how to determine which table and column contains that information. Any pointers on how I might...
We have been using performance analytics for almost a year. One important breakdown we use is based on the assignment group parent. Everything has been fine up until yesterday when we had to create a couple new parent groups and move groups around fr...
is there a way to change the label of a dot-walking field in list alone, i don't want to change it in Form/dictionary level.
Greetings and forgive the long question title, but I am in search of something particular here. I am wondering if it is possible to pull back data for the number of tickets Assigned By "User A," to a certain Assignment Group. If so, I would like to c...
