So the scenario is i need to display two report based on: high priority tickets from the last year, so oen report with P1 and the other P1 with a group by of Company name So this is done but when using the ootb chart colors the Companies have di...
Hi, We need a report that will show the percentage of incidents closed the same day and closed by who opened it vs total number of incidents by who opened it. In other words, per user, all the tickets that user opened per month vs the number that u...
Hello, I would like to know how can I create a report of the average number of tickets (at the end of a day )in a queue per month. Please let me know if you need further informations.Thanks a lot,Regards
We have been using ServiceNow for almost five years and we have thousands of reports created by users that have not been run in months or years. Does anyone have a best practice for purging the unused reports? What is the best method to remove all ...
Good morning everyone, Hoping someone can help with what i assume is a simple report. We have a service desk where we want to produce a regular report (day\week\month etc) and show how many tickets they have closed or resolved. We work on incidents...
Hi Guys, I have create a ACL to restrict non itil users from drill down into Reports, but somehow seem to know working accordingly. Please see, any help is appreciated. Thanks
Has anyone set up reporting to track service portal use? If so, what reporting do you have and how did you do it?
I need to change the tab that my dashboard opens to.
I need to create a report on a Dashboard that uses a filter similar to the Interactive Cascading filter, however the fields are not Reference fields, but Choice fields defined in sys_choice table like Category and Subcategory. I have not been able to...
Hi all, I am trying to list down the dashboards that uses a particular widget from Performance analytics. Please help me with any gist of it atleast ! Thanks & Regards, Rajalakshmi
I have downloaded the "ITSM Virtual agent conversation" and also the "Human Resource Virtual Agent conversation." Though I am not able to see the "Human Resource Virtual agent conversation" only the "Human resource scoped app: NLU model". How can I f...
We have created Automated Indicators "Incidents opened on today", "Incidents opened on this week", "Incidents opened on this month" and "Incidents opened on this quarter" And using above indicators we have created formula indicators "[[Incidents open...
Hello Reporting team, I am part of a large organization that utilizes both reporting and PA for as many levels of reporting as possible. We do everything we can using the self-service report builder and have made sure to create processes around se...
We are ingesting the PA_score tables in our data warehouse but my developer is not sure how to join both table to get the breakdown score for each indicators. what column can be used for that ? Luc
I am experimenting with Performance Analytics. I created a Manual Indicator, that is linked to a Manual Breakdown that has two Breakdowns ('Breakdown Dim 1' and 'Breakdown Dim 2') I went into the scoresheet and added some fake data: However, when I ...