Resolved! A list report of incidents w/o a Knowledge Article attached to them?
Any ideas?
Forum Posts
Resolved! I want to use Performance Analytics to show tickets opened by location so that even if a user's location changes, it will not modify the report (for historical context.) I can create a normal report to show a bar graph with location on the x-axis and
I want to create a dashboard view that shows a bar graph for a single assignment group that has an x-axis of locations and y-axis of number of tickets opened. When I create an indicator it seems to default to simply showing me the number of tickets o...
How to create an incident aging dashboard.
Hi, I got requirement to create dashboard on below time interval. Kindly suggest. <1day 1-7 days 8-14 days 15-30 days 30+ days. Please suggest/refer is there any document available for the same.
How to get actual Work in Progress time of incident ticket in service now?
Hi We need to show actual work in progress time of ticket in the list report in service now. Could you please confirm how we can get this? Best Regards Vicky Chetwani
Links to data in ServiceNow in exported Excel report
How can I export data to Excel and include active links to the data in ServiceNow? I might want to share a list of incidents or knowledge articles that would allow the recipient to click each link.
Resolved! Display percentage on Bar and Column graph instead of absolute numbers
Hello Everyone, I have created bar/column graph report. However, I'm seeing the count of records which is not that helpful and would want to change that to Percentage. I want to achieve this in reporting and not use Performance Analytics using Formul...
How to create a Average age of Backlog Incidents.
Hi Experts, In PA, we have sample example for "Average age of open incidents" and "Average age of Resolved incidents", but I am little bit confused how to create a "Average age for Backlog Incidents". we need to consider the incidents which is not r...
Resolved! Is there a way to print sys_id on a report
Hello, Is there a way to print the sys_id on a report? any ideas are welcome.
Resolved! Create a report of active Incidents older than 30 days by team member
Hello, What is the best way to create report of active Incidents older than 30 days by individual team member? Thanks!
Job collecting only 5000 records for indicators
Hi All, I haved created one daily and one historic job(6 months) for an indicators source. It contains 10 indicators . While running the jobs, it gives warning as below. Please share the answers if any one knows..
Search sys_report table for partial 'Select fields for list' content
Using sys_report.list - currently the only available operators the appear to be available for the 'Select fields for list' are 'is', "is not' AND 'is anything' Can anyone suggest how one might be able to perform partial string searching for reports b...
Resolved! Unable to change bar graph color type to solid
Hi, I need to change the color type to solid instead of stripes in above graph please help . Thanks.
Top 10 search terms that return No Results articles or ‘hits’
Hello all, I need to create PA report to get the first 10 keywords whose return No Results when user is searching on Service Portal. This is not to be shown on Service Portal but is for reporting purpose. Please help if anyone has worked on simila...
Resolved! Need to create a database view based on Incident table and Metric instance created on Incident table
HI, I have a requirement to create a database view based on Incident table and Metric instance created on Incident table. The metric instance is based on the state field on the incident table. So basically I need to create a database view report to g...
How do I disable the drill-down of performance analytics in the widget?
The PA indicator was added on a dashboard. I want to disable the drill-down to the Indicator to avoid this error message. Is there any parameter to disable the drill-down?