What happens exactly to a portal page when you unload it? What I'm tasked to do it to move a dashboard from our production instance to a sandbox environment. I've been reading how to do it via update sets, but there's always a task to "Unload the p...
moving from old ITSM system that produced a single SLA and metric (MTTR) per incident. This was used to produce reports that would show an inicident's SLA and MTTR compliance in a single view. Is there a dashboard or other mechanism that would all...
I have two reports with the similar queries but pointed to different tables. Report one: asmt_metric_result Report two: Custom database view Report one (on left in green) seems to scale the colors from red, orange-red, orange, light green, to dar...
Is there a way to hide the inactive dashboards for everyone including admins?
Any ideas?
I want to create a dashboard view that shows a bar graph for a single assignment group that has an x-axis of locations and y-axis of number of tickets opened. When I create an indicator it seems to default to simply showing me the number of tickets o...
Hi, I got requirement to create dashboard on below time interval. Kindly suggest. <1day 1-7 days 8-14 days 15-30 days 30+ days. Please suggest/refer is there any document available for the same.
Hi We need to show actual work in progress time of ticket in the list report in service now. Could you please confirm how we can get this? Best Regards Vicky Chetwani
How can I export data to Excel and include active links to the data in ServiceNow? I might want to share a list of incidents or knowledge articles that would allow the recipient to click each link.
Hello Everyone, I have created bar/column graph report. However, I'm seeing the count of records which is not that helpful and would want to change that to Percentage. I want to achieve this in reporting and not use Performance Analytics using Formul...
Hi Experts, In PA, we have sample example for "Average age of open incidents" and "Average age of Resolved incidents", but I am little bit confused how to create a "Average age for Backlog Incidents". we need to consider the incidents which is not r...
Hello, Is there a way to print the sys_id on a report? any ideas are welcome.
Hello, What is the best way to create report of active Incidents older than 30 days by individual team member? Thanks!
Hi All, I haved created one daily and one historic job(6 months) for an indicators source. It contains 10 indicators . While running the jobs, it gives warning as below. Please share the answers if any one knows..
Using sys_report.list - currently the only available operators the appear to be available for the 'Select fields for list' are 'is', "is not' AND 'is anything' Can anyone suggest how one might be able to perform partial string searching for reports b...
