Issue with 'Pivot Table' visualization since upgrading to Yokohama
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07-09-2025 04:50 AM - edited 07-09-2025 04:52 AM
Since upgrade, I'm having an issue (see attachment) where the % SLA Met column shows zeros, until doing the following temporary workaround (but after saving/refreshing the issue re-occurs):
Temporary workaround: This has to be done each time the dashboard refreshes -- edit configuration (see attachment) > group by > select 'sla definition (row) > change 'number of groups based on' to 'individual metric' > apply > revert back to 'first metric' > apply (see 'temp fix' attachment)
Appreciate any tips or guidance that may assist. Thanks!
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08-12-2025 09:17 AM
Appreciate any other thoughts/suggestions.. the workaround has to be done upon every page refresh.
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2 weeks ago
were you able to fix it ?
currently facing the same issue on yokohama-patch7
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2 weeks ago
Unfortunately not. We have a hiwave case open and so far they've suggested updating the following plugins (but it did not resolve the issue):
Data Visualization: sn_par_vis_base
Platform Analytics sn_app_analytics_w
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2 weeks ago - last edited 2 weeks ago
Do you have the Platform Analytics plugin updated to the latest version? 90% of the Platform Analytics issues I encounter are usually fixed by this.
If not, without knowing more about your environment, I would suggest opening a HI case to ServiceNoe