Issue with 'Pivot Table' visualization since upgrading to Yokohama

MG25
Tera Contributor

Since upgrade, I'm having an issue (see attachment) where the % SLA Met column shows zeros, until doing the following temporary workaround (but after saving/refreshing the issue re-occurs):

 

Temporary workaround: This has to be done each time the dashboard refreshes -- edit configuration (see attachment) > group by > select 'sla definition (row) > change 'number of groups based on' to 'individual metric' > apply > revert back to 'first metric' > apply (see 'temp fix' attachment)

 

Appreciate any tips or guidance that may assist. Thanks!

 

 

8 REPLIES 8

MG25
Tera Contributor

Appreciate any other thoughts/suggestions.. the workaround has to be done upon every page refresh.

Hzaghal
Tera Contributor

were you able to fix it ?
currently facing the same issue on yokohama-patch7

MG25
Tera Contributor

Unfortunately not. We have a hiwave case open and so far they've suggested updating the following plugins (but it did not resolve the issue):

 

Data Visualization: sn_par_vis_base

Platform Analytics  sn_app_analytics_w

sizzleMcFace
Giga Guru

Do you have the Platform Analytics plugin updated to the latest version? 90% of the Platform Analytics issues I encounter are usually fixed by this.

 

If not, without knowing more about your environment, I would suggest opening a HI case to ServiceNoe