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07-09-2025 04:50 AM - edited 07-09-2025 04:52 AM
Since upgrade, I'm having an issue (see attachment) where the % SLA Met column shows zeros, until doing the following temporary workaround (but after saving/refreshing the issue re-occurs):
Temporary workaround: This has to be done each time the dashboard refreshes -- edit configuration (see attachment) > group by > select 'sla definition (row) > change 'number of groups based on' to 'individual metric' > apply > revert back to 'first metric' > apply (see 'temp fix' attachment)
Appreciate any tips or guidance that may assist. Thanks!
Solved! Go to Solution.
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02-04-2026 07:06 AM
In case others come across this issue, it is apparently a "known defect" in Zurich (at least as of today)---that when the 'Row' or 'Column' is showing anything other than 'Show All'. In otherwards 'top 5..10..etc' do not work properly (at least when several 'Metric' tables are added).
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02-16-2026 07:43 AM
Hi @MG25 did ServiceNow give any indication when this might be fixed/which plugin would be updated?
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02-17-2026 04:36 AM
While we're not quite there yet, it looks like it will be fixed on Zurich Patch 5.
