Knowledge management I want to display the dashboard score

kuroiwa · ‎02-24-2022

Hello,
I want to display the score of the knowledge management dashboard.
If you just installed the plugin, you won't see the score as a matter of course.

Is there a way to display it immediately?
Is there any demo data etc.?
How is it best practice for administrators to analyze using the Knowledge Management Dashboard?

Thank you.

Community Alums · ‎02-24-2022

@kuroiwa ,

All > Self-Service > Dashboard. In the Search dashboard field, search for the Knowledge Management dashboard.

Tab showing user activity, click rank, and click through rate for any user and authenticated user activities — Knowledge Management dashboard - Content Usage tab

Tab showing time to publish of articles — Knowledge Management dashboard - Content Governance tab

The Content Quality view shows the quality index, the percentage of flagged articles, the monthly average rating, and other quality reports — Knowledge Management dashboard -Content Quality tab

End users and roles
End user and goal	Required role	Benefits
Knowledge Manager: Needs to identify areas of concern and direct resources optimally.	knowledge_manager	Can review the velocity of content publication and see what content customers are searching for, to direct the efforts of content owners more efficiently.
Knowledge Administrator: Needs clear visibility into the usage and quality of knowledge content.	knowledge_admin	Can plan and direct content creation.
Content creator: Needs to see the usage of content they own and areas for improvement	pa_viewer	Can see what content in their subject area that customers are looking for.

if it is simple reporting dashboard,

go to each report and configure it.

If it is Performance analytics dashboard,

go to each indicator which are placed in dashboard and configure it.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

View solution in original post

Community Alums · ‎03-01-2022

Hi @kuroiwa ,

It considers both active and inactive users.

But again you can use the filter conditions and make sure "user" is "active".

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep