Hi All! I need some help here. We have 109 Assignment Groups and would like to get a report ofPast 3 months, total tickets vs breached SLA (has breach in incident sla) and the percentage of breached. Broken down into the 109 assignment groups. This ...
Managers would like to see separated employee Demands, Projects, Tasks, Incidents and Roles to make sure information transitions to other staff. I Ideally would like all of this information available on a report so that when a manager plugs in emplo...
On Performance Analytics System Properties, by default, we could collect a maximum of 5000 records during a data collection. Which upper limit could we set without impacting the global performance ? I mean I can have daily, Monthly or annually collec...
I'm trying to create a dashboard report for the GRC audit module where it will display the number of engagements which have observations within them when the observation is priority of minor or recommendation only. I want to exclude the engagement i...
Hi All, The PA Incident daily data collection job and the historic data collection job did not run in our instance for a week as the "run as" user was inactive. We have updated that to system admin now and when the job ran today, we could see the inc...
I got message in the Multi level pivot table 'Subtotals have been disabled for technical reasons'. Perhaps someone knows how to fix this?
Hi, I have looked in the SN Community and cannot find any information about this. What is the method of updating the ticket information within the customer service portal that when a customer "exports to pdf" we can add more information to this PDF -...
We have SLA definitions setup to trigger on Assignment Groups. If an incident ticket is reassigned during the life of that ticket, we end up with multiple SLA records for that one incident ticket. If the ticket is reassigned, how do you determi...
Hello All, I am Using Performance Analytics for Vulnerability response. There is an OOB Daily report (Vulnerability Management report) which runs with an indicator source (vi. active), In which the condition is only( Active =True), which fetches all...
Any ideas on how to correct this?
I have created a report that is collecting the correct data and I have the columns that I want. But when I switch the report Type to Single Score and drill down the columns have changed. How can I match the columns in Single Score view match the lis...
Use case: 1. we have a requirement to add 149 groups in a single shot to the dashboard instead of adding one by one sharing option in the dashboard. I have pasted the exact area where we need this functionality. Please let me know if any way to achie...
Currently i am working on calculating total of mean time to resolve an incident excluding "On Hold" duration but am unable to find on hold duration for incidents to have it incorporated as one of the columns.
Is it possible to group report results by Tag? I don't have discreet data fields for project categorization. I have categorized all projects in the Tag field, and I would like to group report results by Tag. I want this to be live for a working se...
Does anyone have experience with the proper export of dashboards and reports? I have been trying to export dashboard on the Istanbul and Jakarta instance, but both versions seem to export them in a very poor way. The Istanbul version keeps cutting in...
