We are starting to migrate our metrics and KPIs in to ServiceNow Performance Analytics. We have encountered 2 blocking items from being able to do a full migration and I am hoping that someone here has found a way to address these calculations.1. ...
I'm looking for a way to pull a report that shows an REQ's approver and any RITM approvers related to it. Columns I'd need are REQ, RITM, REQ Approver RITM Approver Requested for I know req would be duplicated... any ideas? I tried from sysapproval...
Hello All, I am trying to share dashboard of a user with their group members, but share button is not visible in our instance. Is there any setting we need to do for share icon to get visible. Thanks in advance.
Hello, I am trying to show a backlog of incidents in one of our assignment groups over a set period of time. When I create a report, I want to 'Trend By': Active, as this will show many incidents were active on each date. However this is not an opti...
Hi, I have a business requirement in performance analytics to show a trend for the 'Average Resolution Time of Resolved Incidents' with a 'Month To Date AVG' time series. I appreciate this requirement is the average of an average. All the options are...
In the context of data collection in Performance Analytics, specifically the com.snc.pa.dc.max_records PA property, I am unsure what the behavior is when the limit is reached: - The warning message (when going over the limit) implies if the limit is ...
Is there a way to do a PA Breakdown by day of week? For example, I have have an indicator for New Incidents Daily. What my management would like to see is a trend of new tickets on Monday, Tuesday, etc. In other words, if yesterday was Monday, was...
Hello! How can I add an Interactive Filter above the tabs on the Dashboard? I want to apply this interactive filter to all reports inside all the tabs. Thanks
I'm assuming I know the answer to this but want to make sure I'm not missing something. Does PA Premium come with any Out of the Box Dashboards or Metrics for Demand Management? (Not the bubble chart)
Hello community, I have created a cascading interactive filter for a report on a dashboard, but it keeps getting a "loading failed" error when I try to use it. I am really hoping there is another option than to do the fix that is on the HI portal (...
Hello everyone, I made a report to filter incidents by Group and Incident State. Also, they are group by Assignment Group and I wanted to stack by the field value, but it is a string field. Is there a way to make visible this field on the Stack ...
My company would like to run a report on the sys_audit table to see the previously "assigned to" value on the cmdb_ci_computer table. We want to do this on CIs assigned to one particular individual. We've updated a property on our instance that allow...
From an ITIL perspective, is it a better to report on incidents resolved during a certain period (week or month)... OR.. Report on incidents closed during that same time period? If one way or the other.. WHY? Thanks
Does anyone in here use Tableau to connect to their ServiceNow instance? If so, how do I go about joining tables? When I try to join them and pick the values that should be joined, they show up as two different tables, instead of being joined to show...
Hello, I'm new to Performance Analytics. I see there is a way to create stacked bars, and to create area charts, but I don't see an option to create a stacked area. For example, I'd like to see Incidents by priority over time and have those stacked i...
