Hello, I have a requirement to report on an average time of a work in progress state per person. When a tech opens a ticket the first thing they do is assign to themselves and set the state to work in progress. I am trying to see how much time each ...
Hi, I want to have NPS for the Survey question we have in a screenshot below I am trying to get report as similar report as below from reporting application Can any one help me out ? Thanks, Ammar.
Hi guys, I just need to know the least level of role (access level) required which would allow me to create and add interactive filters in Service Now dashboards please?Also is there a way to identify the role of a user in Service Now or is this only...
Hello all, I have the following issue: I try to make a dashboard visible to users with snc_external role. Even if I specify the dashboard to be restricted only to users with snc_external role, when an external user enters to the dashboard's URL, ther...
Can we report on fiscal period. For Example: Created in between FY20:P1 to FY20:P5
Hey all, Trying to link my users to a specific dashboard tab when they click on my single-score report. However, even though I grabbed the link by doing "copy dashboard URL" on the desired tab, and placed the URL starting from the pa_dashboard.do ...
Hi, I have a requirement where I need to create a report and check if value in one date field is less than the value in other date. Example: There are two tables: rm_story and rm_sprint. In the example below, I need to get the report for the conditio...
Our SLAs have what I call Target Goals and Full Goals. For example, our SLA for Time to Resolve P1 Incidents is "95.0% within four (4) Clock Hours AND 100% within eight (8) Clock Hours." The conditions I set are based on the Full goals, so for P1, th...
Hi all, I am trying to fetch reports on Mean time to acknowledge any incident or task using reporting module. kindly suggest. Thank you. Best Regards, Meenal
Hi! We have a Metric Definition to measire Fild value on RITM stage. The requirement is to have a Breakdown on the Value tjhat is the RITM Stage. And value is a string field. I have a Databaseview for Ritm metric It seems to that I an unable to coll...
Hi All, I have created PA reports on DBview and breakdown on sys_choice with the DBview but breakdown shows unmatched records. What could be the reason? Regards, Shipra Shaw
Hello, I was wondering if there is anyway in ServiceNow to report off of tables such as Incident or Catalog Task and determine how many tickets were assigned to a specific assignment group on a given day. For example if I had an Asset Management assi...
I want to create a report which helps me to see the number of incidents created and resolved in a month I have created a bar graph and have set correct filter dates and my assignment group. However how do I get bars for the incident status like belo...
Guys i really need this function, i want to run a report on Service now based on CSAT responses for this year. I always need to export it to excel in order to complete this ? Can you please help me how to do that on Service Now? I need the table to ...
Hi All, Has anyone had any success with this in any form? I'm up to 3 separate leaders asking for some form of a report with "number of tickets with no comment added" or "number of tickets with no comment for (time period)." I understand the limitati...
