I am attempting to create some basic reports of incident counts using the map visualizations as heat maps. I am only receiving partial results. I have all locations created, with lat and lon for them all. All locations have countries. All US ...
My company has received a recommendation from ServiceNow not to use Published Reports to share with a broad audience. Is this a correct security concern? If so, what is the appropriate workaround to allow viewing but not allow editing. I've shared...
We are having some problem when we use the task table on reports with an interactive filter that uses the state field. The issue is that when someone intend to filter out a state (ex. "On-hold"), the other states are also being filtered out. Upon rev...
Hi there, Every start of the day(say at 00:00 EST), I would like to show the backlog count at that point, inflow and the resolved incidents count in a bar chart as shown below. (Please note that I have the filters for each 3 of them ie backlog, inflo...
Hi, We have a request to pull a report of itil users, we exceeded with the limit of license we have, so we need to monitor it thoroughly and remove itil licenses. 1) We pull a report of users who never logged in servicenow 2) We pull a report of ...
Hi ,I've created a metrics for request item table but records are not visible. and there one database view for request item table Would you guys please help here, i need to create a metric report for request item table.
I'm creating a Dashboard that on a monthly basis gets the count of all tasks type we use (incident, change task, catalog task, problem task, etc.). It then combines them into one count. Now they want to add the count of employees. This is all based o...
Is it possible to create a report to list all applications installed on specific computers? This would be by Class, so all servers or all laptops and ideally allow a filter for specific application vendors, applications and versions or editions. I c...
Hello,Please can you help me in order to create a report (or indicator) for monthly Backlog Trend: Tickets that are in an Active state on the last day of the month.We thought about creation date ranges (less than 7 days, <14d, <21d, <28d, >28d).Thank...
I'm being asked to create a graph to show number of incoming tickets vs number of tickets closed over time. I'd also like to get the totals for each column to be displayed above each bar. Thanks in advance.
Hi All I have spent the last week crafting a fabulous dashboard so my senior management can see metrics for the pas month now I am asked how do they print this as our board would like this report but printed they do not want to use ServiceNow prefer ...
Hello all, We have a requirement to send multiple reports from multiple tables in a SINGLE PDF as a scheduled report. As of current OOB, we can send multiple reports each as a PDF. Example : For 10 reports in a scheduled report, we'll send 10 PDFs i...
Hi, I have to schedule a report in servicenow. I want a subject line as " Report of MM-YYYY" format the month should be previous months. Any one knows the java script ,, kindly post the answer.
I am trying to create a dashboard widget that will show how many RITMs were submitted with each of the options specified in one of two variables. I used the details from this older post to create my script, https://www.servicenow.com/community/plat...
Hello, Need help to create a report to find any approved RITM's that have no catalog tasks due to an error or system issue. Any suggestions? Thanks.
