I have created a database view that enables me to report on record producer variables using the question_answer and incident tables. That's working great, but I also need to be able to filter reports based on what record producer was used, so I was h...
I've built a dashboard with two interactive filters. It shows outage and other statistics for a business service for a specific time frame. That's the two interactive filters - "Business Service" (filter based on reference) and "Time Range" (filter...
Hi Team, I am not able to add multiple widgets in a single widget while creating the dashboard. Could you please help me out. Thanks & Regards, Prabhakar
Is it possible to lengthen the column labels that appear on the x-axis of a bar graph? Looks like it's limited to around 17-20 characters OOB.
I created a simple dashboard using a report that shows specific cases. When I try to add an interactive filter using a reference, the filter does nothing. It shows: "Related list is empty". During the creation of the filter however, it showed the val...
Hello team, I have created a database view that is producing low performance when loading.The goal of my assignment was to tie a business app tagged in the cloud to its cloud account. The tags are created in the cmdb_key_value table. This requests u...
Is it possible to do a report of the Activity logs in Assets. One of our managers wants to know all assets that were ever assigned to a user. There is a question of whether a computer was returned and then reassigned to someone else. Any sugges...
For the incidents table, I want to build a dashboard where I can filter based on a value in the Location field.Within the location table, I have a field called "area." If I reference "Area" in the filter, it instead lists all Locations that are in th...
Hi! Just to start, I don't currently have content_admin access, so one of the options I saw searching through here will not work at the present time. I'm trying to figure out where the subcategory Reference Field is, as I'm not able to see it when I ...
We are recently implemented asset management and started to create reports on a dashboard. Being a global company, we're looking to add an interactive filter by Region. The issue we are facing is our region choices are in the sys_choice table. For so...
EU/UK users should get a pop-up message asking them whether they want to opt-in to advanced user tracking. Investigating how they can change their preference at any point later in time I found this documentation where it explains how to do it on mob...
We had a user who accidentally reordered the tabs on a dashboard, by dragging and dropping. The dashboard was shared for editing with this user by the dashboard owner. But the dashboard in question was one developed by a central team, and we would li...
We do not have PA so I am looking for a simple number of days open field on the Incident record. I thought it would be a standard field but I do not see it listed.Am I missing it ?
Hi Everyone, Does anyone know if it is possible to keep a field from being reported on? In my example, there is sensitive data being kept in the description field for a particular table (hr_case), and we don't want the description field to be avail...
We have teams who are tagging tickets in Incident and these tags will show up in the Incident Table. I need to create a report using the Incident Metrics table That shows these tagged tickets in the Incidents Using the Tag - is - xyz in the incide...
