We've recently added dashboards to another configurable workspace, so users can do basic analytics inside that workspace instead of having to come to the PA workspace for everything. Some users had already built out dashboards in PA and want to migra...
Hello, we need to pull a report where we need to pull the Assigned Time when i the Assignment Group is gets Change or When the tickett was first assigned to any Assignement Group. I created a report on Incident Metric table i able to find Duration ...
Hi Community, I have a pretty simple problem, I have reports from 3 tables (incident, sc_task, change_request) in a single dashboard. I want to create a dyanmic content block that will allow the user to select a customer, and then use that tenant's ...
Hello all! Within Report Designer we'd like to be able to filter based on the reporting structure of a specified individual. For example, I'd like to create a report of Incidents closed last month in Assignment groups where the group Manager reports...
Hi I have created 2 different formula indicators now i want to find the average of the both, but i am having issue in finding results it says no data available. Formula is - ([[CSAT]]+[[HR]])/2.Please help me find the solution. What can be the issue?...
I have created a database view for 3 tables. I have added required default columns in the view table fields also. Still I am not able to set default columns in the Database view. It is showing the four fields of 1st table only. Thanks in advance.An...
Hello All, I have give made a requester name "XYZ" as owner of the dashboard name "ABC" . He is able to get pencil icon to edit widgets(widgets with indicators and indicator source) , when he click on it to edit all the fields of the widgets are read...
Hi,How would you create a report that shows a list of incidents where the SLA will breach within the next 2 hours (meaning it hasn't breached, but there are 2 hours left until it will breach).Best regards,
I need a report to show incidents resolved and requests closed in a combined figure for our service desk analysts I can currently get a separate figure using the incident table and the request table to show this but want a combined report of the 2 t...
Hi Everyone, I have been working through the conversion of some manual reporting coworkers have been doing and ran into a new use case (for me) - showing the aggregated value of multiple breakdown elements instead of separate values. I have:created ...
While trying to move update set related to dashboard to test instance. I am getting below error even though i captured portal pages and grid canvas. Please help Thanks in advance Divya
I would like to know if Service Now measure and tracks first call resolution? What metrics does it use to calculate this? And does this come out of the box?
When an user is granted with the ITIL role, their default homepage should be a custom dashboard.Is there a way to configure the default dashboard based on role ?We have the user preference module which can configure default dashboard for an individua...
I want to take advantage of the new function fields in Quebec to create an 'Age' field on the Task table which would provide reporting with the number of days old an active record is. The problem I am having is that I am unable to work out the correc...
I'd like to report on the frequency that an individual value from a list collector is selected (for a catalog item request). The built-in reports don't seem like they're able to separate the selected values and report on them individually. For exampl...
