I got message in the Multi level pivot table 'Subtotals have been disabled for technical reasons'. Perhaps someone knows how to fix this?
Hi, I have looked in the SN Community and cannot find any information about this. What is the method of updating the ticket information within the customer service portal that when a customer "exports to pdf" we can add more information to this PDF -...
We have SLA definitions setup to trigger on Assignment Groups. If an incident ticket is reassigned during the life of that ticket, we end up with multiple SLA records for that one incident ticket. If the ticket is reassigned, how do you determi...
Hello All, I am Using Performance Analytics for Vulnerability response. There is an OOB Daily report (Vulnerability Management report) which runs with an indicator source (vi. active), In which the condition is only( Active =True), which fetches all...
Any ideas on how to correct this?
I have created a report that is collecting the correct data and I have the columns that I want. But when I switch the report Type to Single Score and drill down the columns have changed. How can I match the columns in Single Score view match the lis...
Use case: 1. we have a requirement to add 149 groups in a single shot to the dashboard instead of adding one by one sharing option in the dashboard. I have pasted the exact area where we need this functionality. Please let me know if any way to achie...
This is the script I wrote: The button part is not working, can someone please take a look. <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><script> var my_dashbo...
I am trying to create a breakdown that will bucket scheduled report run times into 15-minute buckets. i have created a pa_bucket record with 96 entries for each fifteen-minute block of the day, and now need to create the script to evaluate and parse ...
Hello We have 74 surveyors around the country and they use an in house application. When a survey is completed, the state of that job is "issued" and it is inserted into a specific table (Survey Report table). To work with us, surveyors do not have ...
Currently i am working on calculating total of mean time to resolve an incident excluding "On Hold" duration but am unable to find on hold duration for incidents to have it incorporated as one of the columns.
Is it possible to group report results by Tag? I don't have discreet data fields for project categorization. I have categorized all projects in the Tag field, and I would like to group report results by Tag. I want this to be live for a working se...
Does anyone have experience with the proper export of dashboards and reports? I have been trying to export dashboard on the Istanbul and Jakarta instance, but both versions seem to export them in a very poor way. The Istanbul version keeps cutting in...
I have a requirement to create a dashboard that shows overall YTD performance along with a monthly breakdown. Creating scores, whether it's YTD, Monthly, Quarter as a single aggregation is simple. Creating a List Scorecard with multiple indicators se...
EU customers, get the option to Opt out of being tracked in the Portal for User Experience Analytics. Is there a way to identify who and how many people have chosen to Opt out of being tracked?
