Hello dear community, I need help:I have this report showing closed incidents (last 12 months): When I select the incidents cancelled in May (as shown in the picture) I get the following result: As you can see in "Closed" all the incidents closed i...
Update to the similarity score threshold is less more ie. greater than 60% especially for contextual search capability on the platform since we are yet to leverage the workspace? because less provides values and more coverage while higher provides l...
Hi Everyone, I have created a report from the incident table that I want snc_internal users to be able to view. I've modified the report_view ACL in the incident table and added snc_internal role. I checked and snc_internal is also in some read ACLs ...
I create a lot of reports to track metrics, KPIs, etc. Up to now, I've been manually adding users who need to see the reports, one by one. But more and more people want to see these reports now and I'm struggling to keep up in editing the user base....
I want to calculate the lead/cycle times of projects in 2021 by creating a metric definition that shows a project's calculated time in a specific state field. Then I will add up the amount of the time the project began in work in progress until it wa...
Hi All, I am using the default similarity model for resolved incidents- when i run through all the SDLC i.e dev, test migration etc. I get the update set payload empty or not properly formatted. I have modified the filter condition and even taken off...
Hi all, I need to send a report which includes the below following columns in the Excel 1. Reports which were not run since 3 months 2. Last run 3. Created by 4. Updated by 5. Users to whom all the report was shared. (this is important) So please h...
Hello all, I have a dashboard that contains a report widget. This report is related to incident table. The user has access to the dashboard, but can not see the actual data of the report. Does the user need to have access to the incident table? If s...
Is it possible, ex. via a report, within ServiceNow Geneva to look up a user and view assets (ex. laptops) that are currently and/or previously (historically) assigned to the user? If so, how would this be done? Is it possible to do this out of t...
We want to produce some stats on the number of logged in users at various times during the dayWe looked under 'System Administration' at 'Logged in Users' but this only shows that we have about 150 logged in users which seems very low, we have a numb...
Hi Team, I am looking for read and write access related to Performance Analytics application. When I grant user with pa_admin role then user is able to view all the modules (except Performance Analytics => System => Event Registrty module) under Perf...
Hello all, I need to generate a reports that displays users with the following fulfiller roles. This needs to be monitor so we are in compliance. contract_managerassetchange_managersn_change_cab.cab_managersn_chg_soc.change_soc_adminincident_manageri...
I want to create an automated report on the sys_email table as an admin. I activated the report ability on the sys_email table, and created an ACL to limit the access to admin but the ACL is not working. All ITIL users are currently able to report on...
I have report named "Dex Mywizard" that is associated to scheduled report "on demand"The scheduled report was included in another scheduled report that runs daily.The report is generating incident record with filter Resolved on This Month.On 30th of...
Hello All I have a requirement for a custom application reporting.The requirement is to show SLA breach time is custom buckets as the table below.Can someone please help me understand how this could be achieved ?
