What parameters should I use to produce a report for average duration of a request item. I have found a report on the benchmark dashboard but I need to create reports within ServiceNOW and add them to a Dashboard for our exec leadership team.
Is there a way to have reports auto refresh when published on a PA Dashboard? This capability is available for homepages (you can chose the refresh rate of (off, 5, 15, 30 min, etc.). Is this refresh option available somewhere in PA?
I need a report or scorecard that will show the Monthly Average resolved time for resolved incidents for each analyst. I have found this formula, [[Summed duration of resolved incidents/ By month AVG]] / [[Number of resolved incidents / By month AV...
We are planning to implement the Health Monitoring in our Instance, Please provide inputs for instance Health Monitoring. So far we are looking into the System Logs and Diagnostics, Any other ideas would be great help.Any other ideas to find out Erro...
Hi, Need to create a report of high and critical incidents and group it by weekly basis with week start day as Monday. This week start day should be applicable for this report alone, we have global setting for week start day as from Sunday. So report...
Hi Team, How can I manage and get insights of usage/consumption for ServiceNow AI Search Starter subscription? Is there a console/query I can utilize to identify number of external documents searched in last 12 months?The usage of this module can not...
Please let me know if we have any OOTB Search results actions for redirecting to a custom url. If not, let me know how to create a new Search results action.
Guys can some one guide me how to make a dashboard in service now ? we are a banking company i need to make a dashboard based on my affected business services like if this particular service went down what is the availability - based on a certain c...
Hi, I'm trying to find out if there is a way to extract the report that shows all assignment groups the ticket passed through? I managed to do it with the "metric_instance" table but I would like the TASK information Has anyone done this? can you hel...
Hi, I have a breakdown relation set up creating a parent child relationship between an Assignment Group Manager and that user's manager. As a result, I can select any user and see the count of open tasks as sum of every assignment group manager repor...
Hi, I have a report where I want to see the week numbers instead of date. I found the week number by using the Gregorian calendar, only the calendar is showing the wrong week number in reports. Looking at the Gregorian calendar configuration, the cal...
Hi,There are a number of scheduled reports created by a User who now has left the organisation.These reports run on time but fail to show any data in them (on the email). When the same report is run in ServiceNow data is available.Is there a workarou...
I had built a dashboard and shared it with a member a few months ago. Since then we built a new dashboard and I deleted the old dashboard and removed the sharing privileges with that user, however despite that when she logs in, she sees the error mes...
Our client first requested a pretty common report of all SR's (under a certain item) that was created "yesterday." So I created a simple report and thought that was that. But what they really want is a report of all SR's that were created "yesterday"...
Hello, I'm searching for a solution to create a report that shows all open changes in the state "Plan" where all underlaying change tasks are closed. I'll try to explain the need of this report: In our instance we have the workflow configured that se...