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Resolved! Granting Admin Access to Share Dashboard

Can anyone other than the owner grant "sharing" access?   I know the owner can grant to allow others to edit the dashboard, but I don't see an option to allow more than one dashboard owner so that more than one can grant share privs at dashboard leve...

SkipperJim by Kilo Contributor
  • 784 Views
  • 2 replies
  • 2 helpfuls

Performance Analytics: Export records to excel and sum totals, but totals show different in Analytics Hub for that day. Why?

We are attempting to convert a report into an indicator we can put in the Analytics Hub for Management.  When running the indicator, and comparing to the report results, on most data-points, they match.  However, there are some data-points (days) tha...

Farrah1 by Kilo Contributor
  • 1754 Views
  • 6 replies
  • 2 helpfuls

Actual Hours Calculation

What is the calculation behind Actual Hours on the Project? When I pull actual hours, I hesitate if it is accurate data. Sometimes Actual Hours column shows 0 but the total time card hours shows a number greater than 0. Is this a known issue with the...

madelinetwo by Tera Contributor
  • 832 Views
  • 2 replies
  • 1 helpfuls

Alert data (time stamps for alerts)

We want to gather the Alert data to calculate and report the Time to Respond (when someone assigns the alert and starts working on it) but we couldn't find a field to differentiate between the time is taken since Alert is raised to when someone ackno...

Resolved! Reporting on Rejected Change Requests

Looking at the Change Request data, I see a field called Approval (approved rejected, no longer required etc.)  and one called Approval History (which is date based)   These values seem to record the current value/state of a given change.   In other...

stevekeiper by Kilo Contributor
  • 5223 Views
  • 8 replies
  • 2 helpfuls

Report on Audit of Tags

is it possible to report (Audit) when a Tag was removed and by whom? and also when it may have been added and by whom? is there a way to achieve this?

Vinay94 by Kilo Contributor
  • 1374 Views
  • 3 replies
  • 1 helpfuls

Resolved! User Experience Analytics dashboard is a blank page

Hi there, We've just installed the User Experience Analytics plug-in and followed the set-up steps for our portal(s). When clicking on 'Dashboard' under User Experience Analytics, it opens a page in a new tab "www.myinstance.com/analytics" but the pa...

Kieran3 by Tera Expert
  • 1713 Views
  • 3 replies
  • 4 helpfuls

Resolved! Reporting on Requested Item from Service Portal

Dear Community,  I want to create a data dump as a one time report for one key service catalogue item. The report would need to contain our sc_req_item values, sc_task values, sysapprover_approver values in one report for business analysis by another...

greenbean by Mega Contributor
  • 4271 Views
  • 2 replies
  • 2 helpfuls
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