Hello, I need to prepare a dashboard where incidents must be divided into multiple groups based on their categorization (e.g. if Category = A and Subcategory = B, then it's Type 1 incident, if category = A and Subcategory = C it's type 2 incident etc...
Hi All, I have created a custom interactive filter for the list collector field named - "Strategies" in Demand Table. The filter will be used for the report created on the database view of demand table (u_demand_sla). Below is the Dynamic content b...
How do you report the duration of each state of demand? Is here OOB metrics that we can leverage?
When using query builder, I have the query I want but the results are tied to when the query is run. So if I create a report from that, it looks at that specific data that has that query record, not how it may actually be today. Is there a way to ge...
Some users (that have business stakeholder access rather than full ITSM) are unable to view reports that include item records - and I believe they should be able to view all request item records with the business stakeholder role. When trying to dril...
Hi! So I've created multiple dashboards for my company, and I wasn't sure if there was a way to create one GIGANTIC Dashboard and have all of those new Dashboards be tabs on it? Let me know if anyone has any knowledge or knows of any way to make tha...
I am trying to filter ( or group) reports for incidents , requests , and interactions based on the "Assignment Group's Location. Parent. When I open an Assignment Group form , I see the "Locations" tab at the bottom and its related location is there...
I am trying to create a time series widget with indicator of open incidents which will show open incidents per month. i need to set a target for teams by 5% reduction month-on-month in the incident backlog. I am trying to bring in change percent stat...
When I am trying to use the Export to PDF functionality available on Dashboard properties (three horizontal bars) on a dashboard. When I clicked on the download button, the generated pdf is blank. The dashboard export pdf should contain the snapsho...
Hello, I want to create an interactive Filter that allows me to select one ore more tags and then applies them to a Report on a Dashboard. I have created the Filter but i have issues linking it to the report. The report is about the requested_allocat...
Hello, Our team has created a report that targets incident tickets which meets curtain criteria. The only problem is the trending changes depending on the viewers timezone. My question is, does any know how to create a filter which allows someone to...
Is it possible to export (into Excel, CSV etc) SQL queries from all configured reports on an instance?In other words, I would like to have them all in a single file so I can do filtering and matching.Thanks!
Can we migrate PA scores from one instance to another instance?
Hello, We are implementing the regression PI model for ETTR and are curious about how the Min/Max ETTR values are calculated. For example: We have an HR case that has... - ETTR = 30 - Min = 15 - Max = 30 How are Max and Min evaluated? I see some cas...
My Dashboard takes over 2 minutes to load data, however for other folks it loads in 10 seconds. I've been comparing settings between me and other folks, but I don't see a difference. What could be causing my Dashboard to take sooooo long to load d...
