Resolved! Is there a way to adjust the X Axis in Bar Reports?
I have a number of Bar Graphs but my boss doesn't like the X axis being at an angle. Is there a way to alter the X axis to be straight and/or make the words go longer?
Forum Posts
Pulling data from between 2 dates (Date Range From Date1 / To Date2)
Hello Everyone, Is there a way to add an interactive filter kind of solution to filter by Date Range? I only found Fixed Time solutions like "Last day/ Last quarter/ Last Month etc..." I need to build several reports that pull data from between 2 sp...
Resolved! Changing Text in Data Label
Is there a way to change the text in a data label for a report using the semi-donut type?
Resolved! How can I add a time and date stamp to an excel csv file name generated from a scheduled report?
I need to add date and time stamp to a a CSV file that is exported from a report that is scheduled to execute. My customer is says they feed the attached report (CSV file) into another reporting tool where it becomes necessary to identify the timesta...
Record the initial priority of each ticket
Hii all, There was a customer requirement that we need to record the initial priority of customer ticket as well as requested item in the form of report. I have created a priority metric for this but it records the duration of all the priority change...
Is there an option to refresh dashboard like we have on homepage ?
We are now able to add report widget on dashboard. With this we expect an option to auto refresh the dashboard. However, we don't seem to have such a feature.
Resolved! How to get a report of the no of requested items tagged to a request which is more than 1 ?
Hi Team, I wanted to generate a report to list the number of requested item records tagged to the request and display the result only if its more than one record. Please help!
Resolution SLA Report for the last month
HI All, Could you help me please. i need to create an SLA report for the Resolution SLA for all tickets for the month of December 2021. i want to group by has breached and i want to make sure i dont capture any ticket which is in a state of cancelled...
Resolved! ServiceNow dashboard read only.
Is there a way I can make ServiceNow dashboard read only, meaning users can not click on any of the content and drilldown is not loaded. Overall functionality to click on dashboard on any of the widget should be restricted. Is this feasible?Idea is t...
Resolved! SLA Definition Type for Incident Response
Hi, I am hoping to get confirmation that Incident Response in SLA Definition[actual table name is contract_sla] should have Type [contract_sla.Type] = OLA? I am in Quebec, and see that OOTB, all the Incident Response SLA Definition Type [contract_sla...
Resolved! Element Filters
Hello Guys, I'm new to servicenow platform and work at UNT, Denton. Can anybody brief me about what element filters does and how we use them? Thank You
How to recover a deleted dashboard
How do I recover a deleted dashboard? The SLA Overview premium was mistakenly deleted. I tried reactivating the plunging com.snc.pa.sla.overview, but it's still not showing under Selfservice > Dashboard. Please assist. Thank you.
How to display data in HH:MM:SS format within the Display Data Table of a report.
Hello, I am attempting to have the average business elapsed time in the display data table of a report output as hours:minutes:seconds rather than days:hours:minutes:seconds. Is there any way to achieve this in isolated situations like this without a...
See User's interactions with the help desk
I would like to create an responsive dashboard or a report such that it shows the interactions a user has had with the help desk. A quick synopses of a users' CALLs, INCs, RITMs, and chats too, if possible (chats can be ignored if need be). I have fi...
Breakdown on 2 levels in PA
Hi,I would like to make a report in Performance Analytics of type breakdown and vizualization scorecard on 2 levels: first on Assignment Group and second on Manager of the group.I tried to set Breakdown - Group - and 2nd Breakdown - Manager, when I d...
