Location shows on some maps but not others

[Shawn Dowler]

I have a report that shows locations on a map. I have a caller in the state of Georgia. When I set the map to just Georgia, the point is drawn on the map. When I set the map to World, the point is drawn on the map. When I set the map to United States of America, the point is NOT drawn on the map. What could cause this? I am seeing this in Istanbul Patch 7 Hot fix 1. Thanks!

UPDATE: I tested this on an old Helsinki clone and on a PDI with fresh data on Jakarta and I'm seeing the same behavior. It's like the United States of America map doesn't know that the Lat/Long on the locations in Georgia are within the borders of the United States of America map.

[Arnoud Kooi]

Have you checked the record in the Location (cmn_location) table?

Maybe the Parent field is not filled.

[Shawn Dowler]

The Parent is just a reference to the Location table so you can have a hierarchy. The location's parent is not used to determine mapping location. The Latitude and Longitude are. Thanks for the suggestion, but I don't think that's it.

[Arnoud Kooi]

Please check the docs Create a Map

Remark on Parent column:

Parent

Select a parent map for this map. The parent-child relationships define drill levels in a map hierarchy.

Please do check the record...

Or maybe I misunderstand, can you post a screenshot?

[Shawn Dowler]

I have the map hierarchy already. That comes in the baseline instance.

That's what makes the breadcrumbs work above the map of Georgia:

But it acts like the locations are outside the boundaries of the United States of America map (notice the locations aren't even listed below the map):

But then the locations show up again in the World map: