Location shows on some maps but not others

[Shawn Dowler]

I have a report that shows locations on a map. I have a caller in the state of Georgia. When I set the map to just Georgia, the point is drawn on the map. When I set the map to World, the point is drawn on the map. When I set the map to United States of America, the point is NOT drawn on the map. What could cause this? I am seeing this in Istanbul Patch 7 Hot fix 1. Thanks!

UPDATE: I tested this on an old Helsinki clone and on a PDI with fresh data on Jakarta and I'm seeing the same behavior. It's like the United States of America map doesn't know that the Lat/Long on the locations in Georgia are within the borders of the United States of America map.

[sonali_panda]

Hi Shawn

Did you get to know the reason behind this?

[Community Alums]

Hi @Shawn Dowler 

Did you ever figure this out?  I have a similar issue.

[Thomas_Davis]

Have you taken a look at this ServiceNow Doc? https://docs.servicenow.com/bundle/tokyo-now-intelligence/page/use/reporting/task/t_CreateKeyValuePa...

[Ritobrata Ray]

Facing a similar issue, where Dallas or Fort Worth sites not showing up in the map, even though the Latitude/longitudes are present in the records..