Need to get a report showing the count of tickets resolved by each assignment group monthly
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05-10-2017 11:42 AM
I would like to get a report which shows the following data:
Tickets opened in the month of January, February, March and resolved by each assignment group.
If possible, I would like to get this in a pivot table where in horizontal rows shows the assignment groups and vertical columns shows the months (Jan, Feb, etc)
Please advice how I can get such a report. I have tried getting the data but could not include month wise filter in the report.
Please help
Thanks,
Gopi
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05-10-2017 12:03 PM
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05-26-2017 09:57 AM
Gopi,
We are glad you took advantage of the ServiceNow Community to learn more and to get your questions answered. The Customer Experience Team is working hard to ensure that the Community experience is most optimal for our customers.
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Thanks,
Shivani Patel