Need to share reports and dashboards created in service now to every one (publically).

[tarunpratap]

Hi Everyone,

I am facing an issue while trying to share a report in ServiceNow.

I want to share the report with everyone, but I am no longer seeing the “Everyone” option under the Share settings. This option was available earlier and now it has completely disappeared.

I have attached two screenshots:

1. The screenshot showing the previous view
2. The screenshot showing the current view where the option is missing

I would like to understand:

• Why the “Everyone” option suddenly disappeared
• Whether this is related to permissions, role changes, ACLs, or any recent update
• If someone with admin access can help guide me:
  • which settings or roles need to be checked,
  • and how this can be fixed for my account

Any help or suggestions would be greatly appreciated.


Thank you!


Best Regards,

Tarun Singh

[Ankur Bawiskar · Accepted solution]

@tarunpratap 

you should start using Platform Analytics and Reporting is now legacy

Many customers are already moving to new Platform Analytics

Did you recently upgrade?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[tarunpratap]

Hi,

Thank you for the update.

Yes, we have upgraded all our instances to the latest ServiceNow version.

[tarunpratap]

Hi,

Thank you for the update.

Yes, we have upgraded all our instances to the latest ServiceNow version