pa dashboards taking time to load in servicenow

cnu1916
Kilo Explorer

HI All,

 

We have created some PA dashboards and reports. For some users , it is taking more than 2 to 5 minutes to load entire reports and PA KPIs in one dashboard. So can you please assist me to check the performance(or load, what is the exact issue why it is taking to much time to loador what is the exact cause) or how to make the dashboards to load with in a seconds.

 

Thanks,
Cnu

1 ACCEPTED SOLUTION

Reduce the number of widgets & indicators displayed on one screen.  Chop it down to 4 and see if that radically increases response time.  If it does, you could add the widgets back on one at a time to see if there's a specific one that's causing the issue.

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3 REPLIES 3

Uncle Rob
Kilo Patron

How many dashboard widgets are we talking about, and how many indicators are they each rendering?

Hi Robert,

One dashboard which contains 12 widgets and all are related to Incident table only. Approximately 15 indicators we are using for these widgets. Please suggest any possible solution to load with in a seconds.

 

Thanks,

Cnu

Reduce the number of widgets & indicators displayed on one screen.  Chop it down to 4 and see if that radically increases response time.  If it does, you could add the widgets back on one at a time to see if there's a specific one that's causing the issue.