PA Indicator Redirect Issue in Workspace (Redirecting to ac_kpi_details instead of List view)

[Utkarssh]

Hi All,

I am facing an issue with Performance Analytics (PA) drilldown behavior between classic dashboards and workspace dashboards.

Scenario:

• I have created a PA indicator and added it to a classic dashboard report.
• When I click on the score (number), it correctly redirects to the list view of underlying records.

However,

• When I create a report using the same indicator in a Workspace dashboard, and click on the score,
• It redirects to the following page instead of list view:
  ac_kpi_details

Expectation:
Clicking on the indicator score in Workspace should redirect to the list view of records, similar to classic dashboard behavior.

What I have checked:

• Indicator source is properly configured
• No explicit drilldown configuration found for Workspace

Questions:

1. Why does Workspace use ac_kpi_details instead of list view?
2. Is there a way to override this behavior and force redirect to list view?
3. Can we configure custom drilldown behavior for PA indicators in Workspace?

Any guidance or best practices would be really helpful.

Thanks in advance!

[TharaS657398130]

Hey,

This is actually expected behavior—Workspace dashboards don’t work like classic dashboards. In classic view, clicking the PA score takes you straight to the list of records, but in Workspace it opens ac_kpi_details because it’s designed to show more analytics (like trends and breakdowns) first instead of raw data. There’s no simple setting to change this, so if you want it to go directly to the list view, you’ll need to customize it in UI Builder by overriding the click action and adding a navigation to the list page.

[Utkarssh]

@TharaS657398130 The page ac_kpi_details is showing empty. Could you please guide me on how to customize on UI builder?

[TharaS657398130]

That empty ac_kpi_details page usually means Workspace isn’t getting the proper context (like table/query) from the PA click, so instead of fixing that, the easier approach is to override the click in UI Builder and send users directly to the list view. In UI Builder, open your dashboard page, select the PA component, go to Events, add a handler for the click (like Data point clicked), then use a Navigation → Open page (or URL) action and pass the table name and encoded query (based on your indicator source) so it opens the list view.